Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Simbi Oluwole

Montreal,QC

Summary

3+ years of experience in customer service/success within the financial, sales, communication and transportation industry. Well-organized goal-oriented individuals recognized for attention to detail. Familiarity with computer appreciation and office administrative skills with the ability to create reports, keen eyes for editing memos and email correspondence. Computer savvy individual and ability to multitask, proficient in Google Suite (Docs, Sheets, Slides, Drive). Timeliness in execution of tasks promptly and accurately ahead of the set deadline with demonstrated ability to work with minimal supervision and flexible hours with problem-solving skills. Excellent communication skills gained from continuous interactions with clients for better customer experience through outbound calls and collaborative engagements with the team at work. Assertive communicator in most situations with honesty and empathy while having a keen sense of personal accountability. Great interpersonal skills as well as leadership skills. Fluent in English and proficient in written communication Inbound and Outbound call Handling.

Overview

3
3
years of professional experience

Work History

Customer service representative

Carry Tel
Toronto, ON
01.2024 - 09.2025
  • Served as the first point of contact for customer inquiries via email and phone, delivering professional and timely support.
  • Served as the primary point of contact for program members, handling inquiries and order status, and purchase requests with professionalism and empathy.
  • Processed new requests, including point balance verifications and order tracking, ensuring accuracy and efficiency.
  • Navigated multiple platforms to assess and resolve client requests promptly.
  • Analyzed sales data to support program reporting and assist internal teams with insights.
  • Maintained strong attention to detail while adapting to evolving processes, priorities, and customer needs.
  • Identified issues requiring escalation and routed them to the appropriate team members to ensure resolution.
  • Maintained accurate records of customer interactions while following company policies and procedures.
  • Collaborated with internal teams to ensure consistent and accurate information was shared with customers.

Call Center Agent

Optima Inc
Toronto
01.2024 - 12.2024
  • Provided real time support and guidance to clients in a fast-paced peer support chat.
  • Assisted clients by listening to concerns, providing resources, and helpful suggestions.
  • Maintained accurate records of interactions, ensuring all client information and communication.
  • Communicate effectively with clients experiencing distress, using empathic and non-judgmental language to provide reassurance and guidance.

Customer Service Representative

MTN
Lagos Nigeria
01.2023 - 01.2024
  • Conducted outbound calls to existing clients to introduce and promote additional service offerings.
  • Engaged clients to persuasive and relationship-focused conversations to identify needs and present solutions.
  • Built client trust and loyalty by highlighting the value and quality of available services.
  • Collaborated with team members to achieve both individual performance metrics and collective sales targets.

Education

Bachelor’s degree - banking and finance

Yaba college of technology
07.2019

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Languages

English
Full Professional

Timeline

Call Center Agent

Optima Inc
01.2024 - 12.2024

Customer service representative

Carry Tel
01.2024 - 09.2025

Customer Service Representative

MTN
01.2023 - 01.2024

Bachelor’s degree - banking and finance

Yaba college of technology
Simbi Oluwole