Simbiat Shittu
Edmonton,AB
Summary
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Service/ Marketing Support
Kelly Services
Edmonton
02.2023 - Current
- Take and process orders through phone and emails.
- Offer a single point of contact to guarantee a constant customer service.
- Stay up to date on products and educate customers about the procucts
- Create marketing materials and manuals with updates.
- Collaborate with team mates including both sales and quality assurance teams
- Review customers' feedback and transfer them to the appropriate department.
- Follow up on client needs to ensure the entire handling of the caller’s concerns.
- Participate in meetings and trainings to stay current on financial products, industry trends, and best practices.
- Respond to customer inquiries through telephone, emails, and chats in a friendly manner to clients using an online platform.
- Provide exceptional technical support to customers over the phone and via email.
Sales and Customer Support Agent
Concentrix
Edmonton, AB
07.2022 - 01.2023
- Provided technical assistance to customers via phone, email and online chat.
- Assessed customer inquiries to determine the best course of action for resolution.
- Created detailed documentation of customer interactions and troubleshooting steps taken.
- Updated knowledge base articles with new information regarding products and services offered by the company.
- Managed multiple customer requests simultaneously while maintaining a high level of customer service.
- Collaborated with cross-functional teams, including agreement admin, Sales, education, and Risk teams, to develop and execute strategies aimed at maximizing long-term customer repayments, particularly in delinquency scenarios.
Customer Service Representative
Grene Vertex Limited
Lagos
03.2019 - 05.2022
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with inquiries, including tracing shipments, providing rate quotes, and addressing tariff and billing discrepancies.
- Managed merchandising product, inventory, and other store tasks while maintaining a safe working environment.
Education
Bachelor of Science - Civil Engineering
Federal University of Technology
Akure, Nigeria12-2014
Skills
- Customer Relationship Management
- Active Listening and Empathy skills
- Excellent computing skills
- Customer Oriented and Ability to build rapport quickly
- Strong time management and organization skills
- Ability to handle difficult issues independently
- Excel in a fast-paced environment
- Excellent Verbal and Written Communication Skills
- Multitasking and prioritizing skills
- Proficient with MS Word and Excel
- Detail-oriented and strong team player
- Fast learner and ability to work with little or no supervision
- Excellent Problem-solving skills
References
References available upon request.
Timeline
Customer Service/ Marketing Support
Kelly Services
02.2023 - Current
Sales and Customer Support Agent
Concentrix
07.2022 - 01.2023
Customer Service Representative
Grene Vertex Limited
03.2019 - 05.2022
Bachelor of Science - Civil Engineering
Federal University of Technology
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