Simarpreet Kaur
Oshawa,ON
Summary
Dynamic and dedicated professional with extensive experience in customer service and security. At WestEgg Security, I enhanced guest satisfaction through empathetic interactions and effective conflict resolution. Proficient in security camera monitoring and report writing, I excel in maintaining safety while fostering a welcoming environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Concierge Guard
WestEgg Security
11.2023 - 08.2024
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
Security Guard
Allied Universal Security Services
09.2024 - 01.2025
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Store Associate
Dollarama
02.2025 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Education
Bachelor of Arts - Sociology
Trent University
Oshawa, ON12-2027
Skills
- Customer service
- Security Camera Monitoring
- Cash handling accuracy
- Patrolling
- Report Writing
Languages
English
Certification
First Aid Certification
CPR Certification
Smart Serve
Food Handling Certification
Timeline
Store Associate
Dollarama
02.2025 - Current
Security Guard
Allied Universal Security Services
09.2024 - 01.2025
Concierge Guard
WestEgg Security
11.2023 - 08.2024
Bachelor of Arts - Sociology
Trent University
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