Simarpreet Kaur

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
• Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
• Executed record filing system to improve document organization and management.

• Customer Interaction: Engage with customers in person, over the phone, and via email to address inquiries and provide a seamless customer experience.
• Product Knowledge: Maintain a comprehensive understanding of our vehicle inventory, services, and financing options to assist customers effectively.
• Transaction Processing: Handle basic transactions and inquiries related to vehicle listings, financing applications, and purchase processes.
• Problem Solving: Respond to customer issues or complaints, working to find timely and effective solutions, and escalating complex cases when necessary.

• Customer Support : Providing support through phone, email, or chat to address customer

inquiries and issues related to bookings, cancellations, refunds, and travel itineraries.

• Booking Assistance : Helping customers book flights, hotels, car rentals, and other travel

services.

• Problem Resolution : Resolving issues related to bookings, such as flight changes, hotel

over-bookings, and other travel-related problems.