Summary
Overview
Work History
Education
Skills
Certification
Key Achievements
References
Timeline
Generic

FREDDY CRUZ

San Lorenzo

Summary

A strong commitment to fostering talent and driving employee development is evident through well-rounded experience in learning and talent management. With a passion for creating notable training programs and a proven track record in coaching and process improvement that supports workforce engagement. Enthusiasm for helping individuals thrive aligns with a broader vision of enhancing organizational success, demonstrated through a focus on cultivating a dynamic learning environment.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Assistant Learning Administration Manager

Filinvest Business Services Corpoation
Mnadaluyung City
01.2025 - 03.2025
  • Conducted assessments to identify employee development needs and designed targeted learning strategies.
  • Organized training sessions and seminars, collaborating with subject matter experts to develop relevant course content.
  • Identified professional development opportunities aligned with organizational goals.
  • Participated in industry conferences to stay updated on best practices.

Assistant Talent Development Manager

Filinvest Land Inc.
Mandaluyong City
01.2023 - 12.2024
  • Facilitated coaching and mentoring sessions to support both managers and employees in their professional growth.
  • Developed and implemented talent management strategies to enhance employee engagement and retention.
  • Organized seminars and networking events for professional development and relationship building.
  • Managed budgets for Talent Development initiatives, ensuring effective allocation for training materials and technology enhancements.
  • Created job descriptions, competency models, and career pathways to define and support organizational roles.
  • Conducted performance reviews, identifying skill gaps and strategizing employee development opportunities.
  • Collaborated with vendors for recruitment support and executive coaching services.
  • Coordinated a comprehensive training calendar, overseeing course planning and departmental rotations.
  • Designed and led talent development programs, workshops, and learning initiatives to cultivate a culture of continuous improvement.
  • Partnered with HR and department leaders to craft career development plans and succession strategies.
  • Assessed the effectiveness of talent development initiatives, using industry best practices to refine strategies.

Freelance Spinning Instructor

Fitness First
Taguig City
02.2018 - 03.2023
  • Ensured adherence to health club operations and safety protocols, fostering a secure and well-regulated environment for members.
  • Introduced new members to the benefits of spinning programs, emphasizing cardiovascular health, endurance, and overall fitness improvements.
  • Provided instruction on proper form, technique, and safety measures during spinning sessions, reducing injury risks and maximizing workout effectiveness.
  • Motivated participants with positive reinforcement, fostering a supportive and engaging atmosphere.
  • Personalized resistance adjustments on bikes to accommodate fitness levels, optimizing each rider’s performance and experience.
  • Led structured post-ride stretching routines to alleviate muscle fatigue, enhance recovery, and improve flexibility.
  • Strategically prepared classes in advance by curating playlists, setting intensity levels, and ensuring seamless session execution.
  • Closely monitored participant technique, offering individualized corrective feedback to refine performance and prevent strain or injury.

QA and Learning and Development Supervisor

Filinvest Land Incorporated
Mandaluyong City
03.2012 - 12.2022
  • Analyzed customer service data to identify trends and optimize strategies for enhanced customer satisfaction.
  • Conducted regular quality assurance audits on customer interactions and service processes for actionable improvements.
  • Created reports based on audit findings, guided by policies and operational requirements.
  • Monitored key call center metrics — such as call duration and abandonment rates — to assess efficiency and service effectiveness.
  • Suggested enhancement in policies and procedures to strengthen customer relationship management and ensure service consistency.
  • Development initiatives by organizing targeted workshops to enhance employee skills and performance.
  • Partnered with departments to maintain a seamless and high-quality customer service experience across all touchpoints.

Customer Interaction Center and Retail Sales Super

Aboitiz Transport Systems Corp.
Manila City
07.2004 - 07.2011
  • Onboarded and trained new employees, ensuring thorough understanding of company policies, operational workflows, and safety regulations.
  • Supervised a team of 15 employees, providing clear direction, mentorship, and performance oversight to maintain operational efficiency.
  • Conducted regular performance evaluations, delivering constructive feedback and setting measurable goals for professional growth.
  • Recruited and selected top candidates to strengthen team capabilities and support business objectives.
  • Monitored customer service standards, promptly resolving complaints to ensure a positive customer experience.
  • Developed performance reports, offering key insights into team achievements, challenges, and improvement strategies.
  • Collaborated with management for promotional campaigns to drive increase customer engagement.
  • Maintained a clean, organized store environment by overseeing merchandise displays and ensuring adherence to cleanliness protocols.

Education

Bachelor of Science - Physical Therapy

De La Salle University Health Sciences Campus
Cavite, Philippines
10-2000

Skills

  • Learning strategy and talent management
  • Employee training and performance evaluation
  • Course development
  • Customer experience optimization
  • Process improvement and auditing
  • Call flow management
  • Leadership and influence
  • Communication skills
  • Empathy and emotional intelligence
  • Analytical and strategic thinking
  • Creativity and innovation
  • Familiarity with HR Systems and Learning Management Software (LMS)

Certification

Certified Lean Six Sigma Yellow Belt

  • Elevate Six Sigma

Certificate of Participation - Accounting for Non-Accountants

  • Department of Trade and Industry - Philippine Trade Training Center

Certificate of Attendance - Leapfrog Your Business and Yourself using Neurolinguistic Programming

  • Sure Success Global

Labor Relations for Managers (Private Sector)

  • Ateneo Center for Continuing Education

Key Achievements

Employee Engagement Boost

  • Increased employee engagement by 25% through innovative training programs and events.

Onboarding Efficiency Gain

  • Reduced onboarding time by 30% with an optimized training module design.

Customer Satisfaction Rise

  • Improved customer satisfaction scores by 8%.

Quality Assurance Enhancement

  • Implemented a new QA process cutting audit discrepancies by 30%.

References

References available upon request.

Timeline

Assistant Learning Administration Manager

Filinvest Business Services Corpoation
01.2025 - 03.2025

Assistant Talent Development Manager

Filinvest Land Inc.
01.2023 - 12.2024

Freelance Spinning Instructor

Fitness First
02.2018 - 03.2023

QA and Learning and Development Supervisor

Filinvest Land Incorporated
03.2012 - 12.2022

Customer Interaction Center and Retail Sales Super

Aboitiz Transport Systems Corp.
07.2004 - 07.2011

Bachelor of Science - Physical Therapy

De La Salle University Health Sciences Campus

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