Simarjeet Singh
Halifax,NS
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Customer Service Desk Associate
Walmart
07.2022 - Current
- Maintained customer satisfaction with quick and professional handling of product returns.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and backed up other customer service managers.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Cashier
Petro Canada
04.2022 - 07.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Reviewed weekly sales ads and monitored price changes.
Education
Business Management
Humber College
Toronto, ON08.2022
Skills
- Resolving Customer Issues
- Resolve Systems Service Management
- Complaint Handling and Resolution
- Maintaining Security
- Customer Service and Assistance
- Front Desk Management
- Microsoft Office
- Process Transactions
Accomplishments
- Supervised team of Number staff members.
- Collaborated with team of Number in the development of Project name.
- Achieved Result by introducing Software for Type tasks.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Desk Associate
Walmart
07.2022 - Current
Cashier
Petro Canada
04.2022 - 07.2022
Business Management
Humber College
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