Neeru
London,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Desk Associate
Kazo
01.2023 - 11.2023
- Provided information about store policies, such as returns and exchanges
- Resolved customer complaints or concerns in a professional and courteous manner
- Stayed updated on current fashion trends and helped customers make informed choices
Cashier
Delhi Mart
03.2022 - 01.2023
- Efficiently managed cash transactions at the checkout counter, ensuring accuracy and adherence to Delhi Mart's payment procedures
- Operated Point of Sale (POS) systems and handled various payment methods, including cash, cards, and digital payments
- Provided exceptional customer service by addressing inquiries, offering assistance, and ensuring a smooth and friendly checkout experience
- Assisted in monitoring and managing the store's inventory, alerting management to any discrepancies or shortages
Retail Experience Curator
Central Cottage Industries Emporium
07.2021 - 03.2022
- Transformed the act of buying handcrafted textiles into a journey of cultural discovery
- Collaborated with artisans to relay customer feedback and contributed to improving product offerings
- Carefully selected artisanal and handcrafted products, ensuring a unique and captivating assortment that resonated with the ethos of Central Cottage Industries Emporium
Supervisor And Cashier
Jaws and Paws
07.2021 - 03.2022
- Leveraged a deep understanding of animal behavior, nutrition, and health to provide customers with informed recommendations on the most suitable pet products
- Set and maintain high customer service standards
- Train staff on product knowledge, customer interaction, and conflict resolution
- Ensure that customer inquiries and concerns are addressed promptly
- Monitor cash drawers, reconcile cash at the beginning and end of shifts, and coordinate with accounting for cash deposits
- Implement secure cash-handling practices
Education
Master of Science - Biotechnology
Northeastern University
Toronto, ON01.2024
Bachelor of Science - Zoology
Maitreyi College, University of Delhi
Delhi, India06.2021
Skills
- Interpersonal and Communication Skills: Demonstrated ability to communicate effectively with customers and team members, fostering positive interactions and ensuring a welcoming environment
- Problem Resolution with a Positive Attitude: Proven track record of handling customer inquiries and resolving issues with a positive and customer-centric approach, contributing to overall customer satisfaction
- Mathematical Proficiency and Transaction Handling: Possesses strong basic math skills, ensuring accuracy in handling transactions and providing efficient service at the cashier and self-checkout positions
- Attention to Detail and Organizational Skills: Keen attention to detail in maintaining a neat and organized workspace, as well as effectively managing stock replenishment activities to enhance the overall shopping experience
- Willingness to Learn and Adaptability: Demonstrated commitment to continuous improvement by being open to learning new tasks and responsibilities, contributing to a dynamic and evolving work environment
Availability
Four days, Full time, 7:30 am- 10:30 pm, Monday, Wednesday, Friday, Sunday
Languages
English
Professional Working
Hindi
Professional Working
Timeline
Customer Service Desk Associate
Kazo
01.2023 - 11.2023
Cashier
Delhi Mart
03.2022 - 01.2023
Retail Experience Curator
Central Cottage Industries Emporium
07.2021 - 03.2022
Supervisor And Cashier
Jaws and Paws
07.2021 - 03.2022
Master of Science - Biotechnology
Northeastern University
Bachelor of Science - Zoology
Maitreyi College, University of Delhi
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