Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Simarjeet Kaur

59 creekside road ,Winnipeg

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

6
6
years of professional experience

Work History

Credit Card Specialist

TEKsystems(RBC)
02.2024 - Current
  • Built strong relationships with customers to increase retention and loyalty.
  • Improved customer satisfaction by efficiently addressing and resolving credit card disputes and inquiries.
  • Conducted thorough credit analysis on potential clients, ensuring responsible lending decisions were made based on established guidelines.
  • Evaluated customer creditworthiness and financial statements to determine credit limits.

Customer Service Representative (Call Centre)

HGS Canada
07.2023 - 12.2023
  • Worked with Rogers Wireless department managed approximately 40 incoming calls in a day help customer who needed assistance with wireless services.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Cashier, Copy and Print Associate

Staples
06.2021 - 08.2021
  • Answered customer questions and provided store information.
  • Helped customers find specific products, answered questions and offered product advice.
  • Operated printing equipment to produce print jobs with PC, CTP, binding equipment, punching and cutting.
  • Implemented quality control measures to check projects for accuracy and efficiency.
  • Adjusted equipment and computer interface to print various sized projects using different paper stocks.

Cashier Assistant

Petro canada
11.2018 - 02.2021
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Interacted politely with customers to promote quality service during checkout.
  • Issued receipts, change and refunds to customers to promote smooth operations.
  • Handled merchandising and restocking needs for multiple checkout lanes.

Receptionist

Brampton immigration
08.2020 - 11.2020
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.

Education

Diploma in Business Management - Business, Accounting, Marketing

Humber College
04.2020

High School Diploma -

MNM Public School
04.2018

Skills

  • Customer Service
  • Upbeat and Outgoing Attitude
  • Attention to Detail
  • Verbal and Written Communication
  • Planning and Organization
  • Problem Solving
  • Cash Handling

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual

Timeline

Credit Card Specialist

TEKsystems(RBC)
02.2024 - Current

Customer Service Representative (Call Centre)

HGS Canada
07.2023 - 12.2023

Cashier, Copy and Print Associate

Staples
06.2021 - 08.2021

Receptionist

Brampton immigration
08.2020 - 11.2020

Cashier Assistant

Petro canada
11.2018 - 02.2021

Diploma in Business Management - Business, Accounting, Marketing

Humber College

High School Diploma -

MNM Public School

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