Lydia Jun
Los Angeles
Summary
Detail-oriented banking operations professional with experience supporting credit card operations, payment processing, account maintenance, and customer service in a fast-paced financial environment. Recognized for operational accuracy, attention to detail, and a commitment to delivering exceptional service while supporting efficient banking operations and regulatory compliance.
Overview
7
7
years of professional experience
1
1
Certification
1
1
Language
Work History
Credit Card Specialist
Bank of Hope
Los Angeles, CA
06.2024 - 06.2026
- Executed G/L reconciliations and processed credit card payments, ensuring financial accuracy through thorough research of account transactions.
- Provided Level II support to bank employees and cardholders, handling 8-15 calls daily for inquiries, account maintenance, service issues.
- Processed 10-20 new accounts per month, supporting underwriting through accurate application review, documentation, and data entry.
- Submitted fraud dispute claims for unauthorized or unrecognized transactions and provided status updates to cardholders.
- Performed KYC verification and supported BSA/AML compliance while maintaining accurate account records.
Sales Representative
LUXYUSA
Los Angeles, CA
06.2020 - 06.2024
- Managed a portfolio of over 200 B2B customer accounts, maintaining approximately an 86% customer retention rate through relationship management and responsive customer service.
- Developed long-term partnerships with retailers by understanding their needs and providing tailored product recommendations.
- Coordinated the sales process from order placement through fulfillment, including invoicing, order processing, and issue resolution.
- Negotiated pricing and collaborated with internal teams to ensure timely deliveries and a positive customer experience.
Sales Representative
HEEOP, INC
Los Angeles, CA
05.2019 - 06.2020
- Managed relationships with retailers while supporting both in-store and e-commerce sales operations.
- Assisted customers with product selection, order placement, and exchanges / returns, ensuring exceptional customer service.
- Processed invoices and maintained accurate sales records, contributing to streamlined operations.
Education
BA in Criminology, Law & Society -
University of California, Irvine
Irvine, CA12.2019
Skills
- Account Management
- Credit Card Operations
- Payment Processing
- Customer Relationship Management
- Fraud Dispute Processing
- Know Your Customer (KYC)
- Business-to-Business (B2B)
- Data Entry
- Customer Service
- Microsoft Excel
Certification
- Foundations of Cybersecurity
- Play It Safe: Manage Security Risks
- Excel Essential Training
Languages
Korean
Professional Working
Timeline
Credit Card Specialist
Bank of Hope
06.2024 - 06.2026
Sales Representative
LUXYUSA
06.2020 - 06.2024
Sales Representative
HEEOP, INC
05.2019 - 06.2020
BA in Criminology, Law & Society -
University of California, Irvine