English
Simaranjeet Kaur
Brampton,ON
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
1
1
year of professional experience
Work History
Store Associate
Kent building supplies
Summerside, PE
10.2023 - 03.2024
- Assisted customers with product selection, pricing and availability.
- Provided cash register operations and handled customer payments.
- Stocked shelves with merchandise and maintained inventory levels.
- Ensured the cleanliness and tidiness of the store.
- Addressed customer complaints in a professional manner.
- Operated scanning equipment for price checks and stock replenishment.
- Assisted with loading and unloading deliveries from vendors.
- Processed returns and exchanges according to company policy.
- Performed daily opening and closing procedures for store operation.
- Answered incoming calls regarding product inquiries or orders.
Customer Service Representative
Staples store
Mississauga, ON
01.2023 - 09.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Bachelor of Science -
Canadore College of Applied Arts And Technology
North Bay, ON04-2024
Skills
- Return processing
- Shipment Processing
- Customer Service
- Payment Processing
- Product display
- Inventory Control
- Customer Assistance
- Organization
- Team Leadership
- Safety oversight
- Upselling and Cross Selling
- Product support
- Team Collaboration
- Product Knowledge
- Store Organization
- Inventory Management
- Retail Merchandising
- Cash Handling
- Team Supervision
- Customer Needs Assessment
Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteCertification
- [Area of expertise] License - [Timeframe]
- [Area of certification] Training - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
- [Area of certification], [Company Name] - [Timeframe]
- Licensed [Job Title] - [Timeframe]
Interests
Timeline
Store Associate
Kent building supplies
10.2023 - 03.2024
Customer Service Representative
Staples store
01.2023 - 09.2023
Bachelor of Science -
Canadore College of Applied Arts And Technology
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