Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Bhargavi Musuku

Surrey

Summary

Dynamic retail professional with proven expertise at Loblaw Companies, excelling in customer service and cash handling accuracy. Recognized for enhancing customer satisfaction through effective communication and relationship building, while consistently achieving sales targets. Skilled in inventory management and visual merchandising, fostering a welcoming shopping environment that drives repeat business.

Overview

7
7
years of professional experience

Work History

Store Associate

Loblaw Companies
03.2024 - 06.2025
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Answered questions about store policies and addressed customer concerns.
  • Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
  • Assisted with inventory management, ensuring accurate counts and proper storage of products.
  • Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
  • Processed returns and exchanges efficiently, adhering to company policies and procedures.
  • Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
  • Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
  • Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
  • Assisted in receiving stock and organizing storeroom, streamlining product accessibility for restocking.
  • Increased foot traffic with effective storefront merchandising and creative displays.
  • Trained new associates in customer service protocols, enhancing team efficiency and consistency.
  • Coordinated with other departments to ensure product availability for promotions, optimizing sales opportunities.
  • Collaborated with team members to execute promotional events, leading to increased sales.
  • Maintained clean and inviting store environment, encouraging longer visits from customers.
  • Enhanced customer loyalty by providing personalized shopping recommendations and attentive service.
  • Implemented loss prevention strategies, contributing to decrease in shrinkage rates.
  • Supported store security measures by reporting suspicious activities, contributing to safe shopping environment.
  • Conducted regular inventory audits to ensure stock levels were accurate and to identify discrepancies.
  • Participated in weekly team meetings to discuss targets and strategies, fostering collaborative work environment.
  • Utilized product knowledge to offer alternatives when specific items were out of stock, maintaining potential sales.
  • Managed inventory to keep shelves well-stocked and organized, contributing to seamless shopping experience.
  • Assisted in setting up in-store displays and signage for seasonal promotions, attracting customer attention.
  • Provided feedback to management on customer needs and product popularity, informing purchasing decisions.
  • Promoted store loyalty program to customers, significantly increasing membership enrollment.
  • Resolved customer complaints with empathy and professionalism, restoring confidence in store services.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Developed strong rapport with customers and created positive impression of business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Used in-store system to locate inventory and place special orders for customers.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Prioritized helping customers over completing other routine tasks in store.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Sales Associate

DMart Store
06.2018 - 02.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Collaborated with team members to achieve monthly sales targets.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
  • Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Led team meetings focused on sales techniques and product features, boosting overall team performance.
  • Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Education

Bachelor of Science - Engineering

JNTU
Hyderabad, India

Skills

  • Customer service
  • Customer assistance
  • Cash handling accuracy
  • Attention to detail focus
  • Organizational skills development
  • Basic math skills application
  • Relationship building
  • Payment processing
  • Returns and exchanges handling
  • Patience and empathy demonstration
  • Team collaboration aptitude
  • Product display
  • Stock replenishment efficiency
  • Inventory management proficiency
  • Retail transactions processing
  • Upselling and cross selling
  • Adherence to store policies
  • Product merchandising
  • Shipment processing
  • POS systems
  • Physical stamina maintenance
  • Product support
  • Conflict resolution
  • Effective communication
  • POS system operation
  • Order fulfillment
  • Inventory assessment
  • Visual merchandising
  • Seasonal promotion knowledge
  • Return processing
  • Honest and dependable
  • Friendly and helpful
  • Promotion and discount strategies
  • Cash handling
  • Team cooperation
  • Store organization
  • Inventory and stocking
  • Strong communication and interpersonal skills
  • Creative thinking
  • Adaptable and flexible
  • Ability to lift 40 pounds
  • Goal driven
  • Inventory management
  • Excellent written and verbal communication
  • Computer proficiency and Microsoft office
  • Engaging with diverse customers
  • Basic mathematics
  • Merchandise receiving and handling
  • Documentation and reporting
  • Product and service sales
  • Building customer loyalty
  • Register opening and closing
  • Sales and promotions
  • Store policies and procedures
  • Microsoft applications proficiency

Languages

English

Interests

  • Enjoy hobbies that combine physical activity with outdoor exploration

Timeline

Store Associate

Loblaw Companies
03.2024 - 06.2025

Sales Associate

DMart Store
06.2018 - 02.2024

Bachelor of Science - Engineering

JNTU

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Bhargavi Musuku