Simar Chaudhary
Mississauga,Ontario
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction at Alpha Rental. Excelled in resolving escalated calls, skilled in CRM software and active listening, adept at fostering positive relationships and ensuring operational excellence.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Alpha Rental
06.2022 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Greet customers and assist them in selecting suitable rental vehicles based on their needs.
- Process rental agreements and explain terms, conditions, and policies to customers.
- Handle customer inquiries, reservations, and complaints in a professional manner.
- Ensure vehicles are clean, fueled, and ready for the next rental.
- Maintain records of rental transactions and update the system as needed.
- Collaborate with other team members to ensure smooth daily operations.
Education
Post-Graduate Certificate - Information And Computer Systems
George Brown College
Toronto, None06-2024
Skills
- Customer service
- Computer proficiency
- ERP software
- Microsoft outlook
- Scheduling
- Customer relationship management (CRM)
- CRM software
- Record preparation
- Active listening
- Critical thinking
- Data entry
- Microsoft Excel
- Microsoft word
Languages
English
Full Professional
Timeline
Customer Service Representative
Alpha Rental
06.2022 - Current
Post-Graduate Certificate - Information And Computer Systems
George Brown College
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