Silvia Vega Morales
San Jose
Summary
Dynamic manager with a proven track record in customer service and team leadership. Expertise in staff training and process optimization to enhance performance and satisfaction.
Overview
17
17
years of professional experience
Work History
Manager
Mc Donalds
10.2017 - Current
- Supervised daily operations, ensuring staff adherence to quality and service standards.
- Implemented training programs, enhancing team performance and customer satisfaction.
- Coordinated inventory management, optimizing supply levels to reduce waste.
- Streamlined workflow processes, improving efficiency in food preparation and service.
- Monitored compliance with health and safety regulations, ensuring a safe work environment.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Prep Cook
Bon Appetite
02.2009 - 05.2014
- Prepared ingredients by chopping, slicing, and dicing to ensure efficiency in meal preparation.
- Maintained cleanliness and organization of kitchen equipment and workstations to comply with health regulations.
- Implemented inventory management practices, reducing waste through effective ingredient utilization and rotation.
- Collaborated with team members to streamline cooking processes, improving workflow and productivity in the kitchen.
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
Education
High School Diploma -
N/A
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Task delegation
- Cleaning and organization
- Attention to detail
- Safe food handling
- Teamwork and collaboration
- Efficient multitasking
- Following instructions
- Food preparation
Languages
English
Limited Working
Spanish
Full Professional
Timeline
Manager
Mc Donalds
10.2017 - Current
Prep Cook
Bon Appetite
02.2009 - 05.2014
High School Diploma -
N/A