Silvana Alali

• Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.

• Completed precise translations of official documents with correct words and phrasing to meet legal standards.
• Researched cultural etiquette and specific use of slang words.
• Paid attention to detail while completing assignments.
• Proved successful working within tight deadlines and a fast-paced environment.

• Assisted customers with inquiries and provided guidance on visa and passport-related matters
• Ticketing responsibilities.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Worked well in a team setting, providing support and guidance.

Application Assistance: I provide hands-on support to refugees by helping them complete various applications

Translation Services: Utilizing my linguistic skills, I facilitate effective communication between refugees and relevant authorities by translating documents, forms, and conversations from Arabic to English or vice versa.

• Promoted health initiatives among vulnerable populations through participation in vaccination campaigns and health promotion efforts.
• Assisted affected communities by providing first aid, emotional support, and essential supplies during natural disasters.
• Provided comfort and care for disaster victims through timely assistance and compassionate support.