Sileni Arias Sanchez
Toronto,Canada
Summary
Results-driven dental health professional with over 6 years of experience in dental administration, patient assistance and general dentistry. Proven ability to enhance the patient experience through efficient service delivery and effective communication. Skilled in managing office operations and providing high-quality support in general dentistry. Committed to continuous improvement and the adoption of best practices within the dental care environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dental Receptionist
CURITY DENTAL CARE
Toronto, Canada
08.2023 - 04.2024
- Served as the primary point of contact between patients and the dental office, addressing inquiries and scheduling appointments, follow-ups, and recalls.
- Responded to phone calls, emails, and managed customer service live chat to ensure seamless communication.
- Managed all claims, including EDI and manual, predeterminations, estimates, and patient billings to ensure accurate and timely processing.
- Processed payments and issued receipts, ensuring accurate financial records.
- Generated end-of-day reports.
Dental Assistant
DR. REYHANIAN’S DENTAL CLINIC
Toronto, Canada
04.2019 - 05.2022
- Established clean, sterile and welcoming environment for patients.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Prepared dental instruments and materials, ensuring efficient workflow and readiness for procedures.
- Helped maintain inventory levels of all dental supplies used in day-to-day operations.
- Removed sutures, applied fluoride treatments, and polished teeth to maintain oral hygiene.
- Educated patients on proper oral hygiene practices.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
General Dentist
AMERIDENT DENTAL CLINIC
Santo Domingo, Dominican Republic
02.2017 - 11.2018
- Conducted comprehensive dental examinations, assessing teeth and surrounding tissues.
- Developed and implemented personalized treatment plans for patients, taking into account their specific dental needs and preferences.
- Conducted preventive dental care sessions, educating patients on proper oral hygiene practices and the importance of regular check-ups.
- Analyzed dental radiographs and diagnostic tests to inform treatment planning and outcomes.
- Delivered compassionate care and calmed anxious patients.
- Managed dental emergencies, providing immediate treatment and relief to patients in pain or distress.
- Treated an average of 12 patients daily.
General Dentist
MUNDO BUCAL
Santo Domingo, Dominican Republic
11.2016 - 11.2018
- Diagnosed diseases, injuries, and decay by examining patients' teeth, gums, and surrounding tissues to plan appropriate treatments.
- Performed dental cleanings and instructed patients on proper oral hygiene.
- Performed restorations, extractions, and replacements of decayed teeth.
- Performed root canal procedures to treat and preserve patients' teeth.
- Developed and prepared X-rays as required.
- Assisted in periodontal surgeries, contributing to successful patient outcomes.
Education
DENTAL OFFICE ADMINISTRATION DIPLOMA -
Medix College of Healthcare
Toronto, ON09.2023
DENTAL OFFICE RADIOGRAPHY CERTIFICATION -
George Brown College
Toronto, ON12.2020
BACHELOR IN DENTISTRY -
Universidad Nacional Pedro Henriquez Ureña
Santo Domingo, DR11.2016
Skills
- Front office management
- Punctual and reliable
- Dental radiography
- Team collaboration
- Excellent multitasking capability
- Service oriented
- Proficiency in Abeldent
References
References available upon request.
Certification
- HARP Certification.
- Dental Administrator Certification.
- Standard First Aid with CPR/AED Level C.
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Dental Receptionist
CURITY DENTAL CARE
08.2023 - 04.2024
Dental Assistant
DR. REYHANIAN’S DENTAL CLINIC
04.2019 - 05.2022
General Dentist
AMERIDENT DENTAL CLINIC
02.2017 - 11.2018
General Dentist
MUNDO BUCAL
11.2016 - 11.2018
DENTAL OFFICE ADMINISTRATION DIPLOMA -
Medix College of Healthcare
DENTAL OFFICE RADIOGRAPHY CERTIFICATION -
George Brown College
BACHELOR IN DENTISTRY -
Universidad Nacional Pedro Henriquez Ureña
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