SIKE CHEN
Toronto
Summary
Motivated individual with experience in customer relationships and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
5
years of professional experience
Work History
Internship
Bank Of Ningbo
05.2023 - 08.2023
- Interacted with customers by phone, email, or in-person to provide information.
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
Content Creator
HIKOON MUSIC
09.2019 - 10.2021
- Creating User-oriented music short video in TikTok (Chinese mainland server), achieve monetization using cross-platform products and services
- Using database data and fan feedback to adjust short-term goals and song choices.
- Created dynamic graphics and pieces to increase website and social media traffic.
Sales worker
NINGBO WAYS IMPORT & EXPORT CO., LTD.
06.2018 - 05.2019
- Helping business for customer after-sales service, provisioning services, and finding new clients.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Built relationships with customers and community to promote long term business growth.
Education
Honors Bachelor of Arts - Economics, Statistics, Psychology
UNIVERSITY OF TORONTO
TORONTO, ON05.2023
High School Diploma -
Kuper Academy
Kirkland, QC05.2018
Skills
Social Media Marketing : Platform rules and algorithms， Influencer labels and positioning, Realization method, Editing skill
Customer Service : Prior and post sales communication, Factory Collaboration, Public relations
Purchase Skill : Collect information, compare prices, negotiate prices, request samples, decide, order, coordinate and communicate, expedite delivery, organize payment
R studio : Data compilation, regression analysis, coding
Office Software Tool : MS Excel, MS Powerpoint, MS Word, Photoshop, Chat gpt, Stable diffusion
Hobbies and Interests
- Music
- Fitness
- Travelling (Taiwan, Australia, New Zealand, Dubai)
Timeline
Internship
Bank Of Ningbo
05.2023 - 08.2023
Content Creator
HIKOON MUSIC
09.2019 - 10.2021
Sales worker
NINGBO WAYS IMPORT & EXPORT CO., LTD.
06.2018 - 05.2019
Honors Bachelor of Arts - Economics, Statistics, Psychology
UNIVERSITY OF TORONTO
High School Diploma -
Kuper Academy
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