Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Sieun Choi

Winnipeg,MB

Summary

Self-directed, eager to learn, and dedicated professional seeking a new role. Expertise in fast paced environments, able to perform best activities under pressure. Very detail-oriented and organized, specialized in producing great results meeting the deadlines. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows regulations. Always ready to help team members by taking on additional tasks.


Overview

6
6
years of professional experience
1
1
Certification

Work History

Food and Beverage Server

Humpty's Family Restaurant
09.2023 - Current
  • Provided courteous, friendly service while multitasking in fast-paced environment.
  • Greeted guests warmly to foster welcoming environment.
  • Maintained a clean and organized dining area for an enjoyable guest experience.
  • Remained focused, calm and professional during peak rush hours.
  • Checked on guests throughout meal to attend to needs and provide great service.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.

Starbucks Shift Supervisor

Starbucks Coffee Company Inc.
12.2021 - Current
  • contributing to store success by assisting the store manager in executing store operations during scheduled shifts.
  • deploying partners and delegates tasks so that partners can focus on providing best customer service
  • responsible for modeling and acting in accordance with guiding principles.
  • being on charge of delivery orders, basic administrative tasks on running the store, managing end of the day cash

Personal Banking Associate

Toronto Dominion Bank
02.2022 - 06.2023
  • Engage customers in day to day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions
  • Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters
  • Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking
  • Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management
  • Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
  • Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD’s Code of Conduct and Ethics
  • Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives

Food and Beverage Server

Wakoya Sushi
01.2018 - 08.2020
  • Explained food and beverage preparation and ingredients to safeguard against allergies.
  • Confirmed satisfaction with meals after delivery
  • Entered orders accurately to produce finalized checks and attain correct payments from customers.
  • Followed workplace safety procedures to reduce accidents
  • Calculated tips for each team members and cashed up at the end of the day

Education

Bachelor of Arts - Economics

University of Manitoba
Winnipeg, MB
04.2021

Skills

  • Food handling safety
  • Food safety practices
  • Employee Training
  • Workplace Safety
  • Staff Management
  • Customer-Oriented
  • Cash Handling Accuracy
  • Credit analysis

Languages

English
Full Professional
Korean
Native or Bilingual
Chinese (Mandarin)
Limited Working

Certification

Microsoft Office Specialist Master - Excel, Word, Powerpoint, Access


Timeline

Food and Beverage Server

Humpty's Family Restaurant
09.2023 - Current

Personal Banking Associate

Toronto Dominion Bank
02.2022 - 06.2023

Starbucks Shift Supervisor

Starbucks Coffee Company Inc.
12.2021 - Current

Food and Beverage Server

Wakoya Sushi
01.2018 - 08.2020

Bachelor of Arts - Economics

University of Manitoba

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Sieun Choi