Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sierra Carlson-Ottavi

Airdrie,AB

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts, and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Supervisor

Starbucks
12.2021 - Current
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Monitored customer feedback to improve barista performance and customer service.
  • Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Monitored food inventory and supplies to prevent waste.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Balanced and organized cash register by handling cash and counting change.

Education

High School Diploma -

W.H. Croxford High School
Airdrie, AB
06.2021

Skills

  • Leadership
  • Complaint Handling
  • Team Goals
  • Work Station Assignments
  • Customer Service
  • Inventory Control
  • Calm and Pleasant Demeanor
  • Attention to Detail

Certification

  • First Aid certified.
  • Food Handling and safety certified.

Timeline

Supervisor

Starbucks
12.2021 - Current

High School Diploma -

W.H. Croxford High School

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Sierra Carlson-Ottavi