Administered a pipeline of over 200+ inbound leads per month, ensuring efficient qualification and follow-up processes.
Streamlined lead nurturing workflows, resulting in a 15% increase in conversion rates.
Maintained detailed lead records in CRM, tracking over 1000+ leads and ensuring up-to-date communication logs.
Coordinated with the sales team to support administrative tasks and contribute to a 20% increase in closed deals.
Monitored lead sources and performance metrics to refine administrative processes, reducing lead acquisition costs by 10%
Server
Cactus Club Cafe
04.2024 - 08.2024
Provided exceptional service and enhanced customer satisfaction by engaging with guests, recommending drinks, and creating a lively atmosphere
Increased nightly sales by 20% through effective upselling of premium bottles and exclusive services
Collaborated with team members to manage high-volume nights and special events, ensuring smooth operations and compliance with venue standards
Clerk/Server
Pane e Circo
05.2023 - 09.2023
Responsible for efficiently managing and fulfilling drink and food orders in a fast-paced environment
Demonstrated strong organizational and multitasking abilities while maintaining high standards of quality and customer satisfaction
Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Server
Safari Bar and Grill
04.2021 - 09.2022
Provided exceptional customer service, took orders, served food and beverages, and managed reservations
Operated the bar and ensured guests had a great experience
Maintained cleanliness of the restaurant and worked efficiently in a fast-paced environment
Dance Instructor
Groove Academy of Dance
09.2018 - 09.2021
Taught children aged 4 and above dance classes and prepared them for annual dance recitals
Demonstrated excellent communication and organizational skills
Ensured a safe and fun environment for students to learn and grow in their dance abilities
Program Officer at Government of Canada – Employment and Social Development CanadaProgram Officer at Government of Canada – Employment and Social Development Canada