Summary
Work History
Education
Skills
Timeline
Melannie Pace

Melannie Pace

Hamilton,ON

Summary

Experienced medical office manager and administrator with over 15 years of expertise in clinical settings, administrative tasks, and management responsibilities. Dedicated to creating a professional and courteous work environment that prioritizes the well-being of both patients and employees. Proficient in accurate clerical duties, administrative tasks, and effective management practices. Thrives in fast-paced environments and excels as a quick learner. Seeking an opportunity to contribute skills and experience to a highly respected healthcare organization.

Work History

Lead Administrator

One Vascular Imaging
03.2024 - 06.2024
  • Directed front desk staff in an active and dynamic medical facility.
  • Addressed customer requests and questions courteously.
  • Oversee scheduling processes for both team members and patients on EMR systems.
  • Supervised receptionist duties during sick leave and vacations.
  • Handled intake and processing of referrals.
  • Coordinated communications for patient intake and discharge calls seamlessly.
  • Executed payment processing for medical services using various payment methods.
  • Oversee procurement and organization of essential medical resources.
  • Received recommendation letter.

Medical Administrator

Dr. R. Allega
09.2022 - 03.2024
  • Incorporated CIM electronic medical records system.
  • Handled patient check-ins while organizing new schedules.
  • Managed billing systems ensuring accuracy in third-party invoices.
  • Coordinated booking processes and handled callback procedures efficiently.
  • Coordinated with pharmacies for efficient prescription renewal processing.
  • Overseen purchase and replenishment of office essentials.
  • Assessing patients for appropriate care.
  • Executed accurate recording and electronic storage of patient information.

Reception Manager

The Wellington LTC & Retirement Home
10.2020 - 06.2022
  • Led front desk operations while managing COVID-19 screening initiatives.
  • Executed necessary payroll duties.
  • Recorded hours worked and managed time-off requests comprehensively.
  • Manage hairdressing requests, footcare services, and COVID disinfecting audits.
  • Managed inventory control for all essential office items.
  • Managed check-in process for guests, patients, customers and visitors.
  • Ensured efficient management of all inbound phone communications.
  • Provided support for questions and complaints.
  • Oversaw efficient sorting of incoming packages.
  • Handled payment transactions and maintained detailed petty cash records.
  • Resolved billing and payment questions for residents and their families.
  • Maintained up-to-date records of all fire manuals.
  • Maintain and implement emergency relocation kit for Retirement and Nursing Home on a weekly basis
  • Facilitated smooth operations by supporting coworkers when necessary.
  • Ensures a warm reception for new residents, their families, and other guests.

Medical Administrator

Harvard Health Doctors Group - Hamilton Family Health Team
07.2017 - 09.2020
  • Implemented PS Suites for optimized task management.
  • Streamlined scheduling and follow-up procedures.
  • Coordinated check-in process for patients alongside rescheduling tasks.
  • Handled billing procedures for OHIP, WSIB claims and insurance entities.
  • Facilitated scheduling of specialist appointments.
  • Handled accurate and prompt renewal of prescriptions.
  • Acquired essential materials to support office operations efficiently.
  • Efficiently managed patient triage.
  • Medical record keeping and scanning

Medical Receptionist

Medica One - Southmount Medical
06.2007 - 04.2017
  • Managed switchboard operations for eleven physicians.
  • Optimized booking system to enhance client satisfaction.
  • Managed preparation of WSIB and insurance forms.
  • Routine operation of PS EMR software.

Medical Clerk/Receptionist

Halton Family Health Centre Family Practice & Walk-In Clinic
06.2007 - 04.2017
  • Assisted clients in locating the correct points of contact and services.
  • Processed and relayed patient test outcomes efficiently.
  • Coordinated referrals to hospitals and specialists.
  • Handled, screened, and directed calls efficiently.
  • Oversaw registration activities for patients.
  • Managed patient triage, including specimen collection and recording weight/height.
  • Handled preparation of detailed documentation for WBIS and insurer claims.
  • Processing payments for medical care
  • Utilized Clinical Care and PS EMR software daily.

Personal Support Worker

The Meadows LTC Centre
01.2001 - 01.2006
  • Managed routine living functions successfully.
  • Enhanced patients' physical capabilities.
  • In-depth familiarity with a wide range of medical conditions and medications.
  • Management of household activities
  • Executed daily personal care tasks in alignment with the Regulated Health Professions Act.

Personal Support Worker

Victoria Gardens LTC Centre
01.1998 - 01.2006
  • Delivered empathetic support to individuals in care.
  • Developed patient records.
  • Experienced in understanding the complexities of medical conditions and their treatments.
  • Executed routine activities following the Regulated Health Professions Act.

Education

PSW Certificate - Personal Support Worker

Certificate - Gerontology

Skills

  • Safety management
  • Office management
  • Employee relations
  • Payroll processing
  • Document management
  • Customer service
  • Time management
  • Attention to detail

Timeline

Lead Administrator - One Vascular Imaging
03.2024 - 06.2024
Medical Administrator - Dr. R. Allega
09.2022 - 03.2024
Reception Manager - The Wellington LTC & Retirement Home
10.2020 - 06.2022
Medical Administrator - Harvard Health Doctors Group - Hamilton Family Health Team
07.2017 - 09.2020
Medical Receptionist - Medica One - Southmount Medical
06.2007 - 04.2017
Medical Clerk/Receptionist - Halton Family Health Centre Family Practice & Walk-In Clinic
06.2007 - 04.2017
Personal Support Worker - The Meadows LTC Centre
01.2001 - 01.2006
Personal Support Worker - Victoria Gardens LTC Centre
01.1998 - 01.2006
- PSW Certificate, Personal Support Worker
- Certificate, Gerontology

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Melannie Pace