SIDHANT SAINI
Summary
Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Determining the priorities of given tasks and managing work orders in the most efficient way.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Freight Dispatcher
Quaterback Transportation
07.2022 - 10.2023
- Efficiently plan and organize freight transportation routes to optimize delivery schedules and minimize transit time.
- Prepare and manage accurate and thorough documentation, including bills of lading, shipping manifests, and delivery confirmations.
- Monitor and manage transportation costs, optimizing routes and identifying cost-saving opportunities without compromising service quality.
- Accurately enter and update information in computer systems, maintaining up-to-date records of shipments, schedules, and customer details.
Scheduler
Star Security
01.2022 - 06.2022
- Plan and manage security personnel schedules.
- Optimize security resources for various facility areas.
- Adjust schedules in real-time for emergencies or unexpected events.
- Maintain open communication with security team and adjust schedules in real-time for emergencies or unexpected events.
Technical Support/Sales Advisor
24-7 Intouch
10.2020 - 02.2022
- Delivered first-line support for hardware, OS, web applications, and software installation issues.
- Ensuring customer satisfaction handling 50-60 daily calls, matching solutions to diverse needs.
- Tailored solutions based on customer needs, addressing a broad range of requirements.
- Utilizing analytical skills to troubleshoot and resolve complex technical challenges.
Front Desk Associate
First Service Residential
01.2019 - 10.2020
- Welcomed and supported visitors, fostering positive relationships and loyalty.
- Handled reservations, check-ins, and check-outs using internal software.
- Managed daily bookkeeping activities.
Education
Post Graduate Diploma - Global Business Management
Fleming College
Peterborough, ON05.2020
Bachelor of Commerce -
Panjab University
India05.2018
Skills
- Excellent customer communication and support
- Familiar with TMS, LoadLink, DAT and relevant software
- Coordinating truck dispatches for on-time arrivals
- Proactive in identifying and implementing improvements
Certification
- Freight dispatching certificate
- Freight brokerage certificate
Timeline
Freight Dispatcher
Quaterback Transportation
07.2022 - 10.2023
Scheduler
Star Security
01.2022 - 06.2022
Technical Support/Sales Advisor
24-7 Intouch
10.2020 - 02.2022
Front Desk Associate
First Service Residential
01.2019 - 10.2020
Post Graduate Diploma - Global Business Management
Fleming College
Bachelor of Commerce -
Panjab University
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