Stacey Chiasson

Dispatch orders in Axon

Assist drivers with direction and freight information

Update times in Axon using Omnitracs

Track freight using Omnitrac

Check freight temp using various apps

Update customers and advise them of any issues

they need to know

Receive PO for NB liquor and input into the system.

Build loads based on Po locations for pickup

Input loads from customers into Axon.

Customer service

• Supported audit procedures to check all procedures, processes and work standards.
• Gathered information, prepared reports and drafted correspondence related to cases.
• Verified monthly practice of fire drills for every work shift.
• Recognized, documented and advised on removal of hazards.
• Served as primary backup to officer in charge with various responsibilities related to compliance, operations management, and staff supervision.
• Led training courses for employees at all levels.
• Attend and investigate accident and incident investigations
• Assist with dispatch for planning
• Daily JTO cards

• Increased customer satisfaction by resolving issues.
• Used Microsoft Word and other software tools to create documents and other communications.
• Collaborated with team members to achieve target results.
• Screen for Covid 19 Vaccines
• Screen Covid 19 symptoms
• Answer Phone calls and forward to proper offices

• Directed investigations to verify and resolve customer or shipper complaints.
• Maintained updated and detailed records of calls in physical and electronic database.
• Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
• Evaluated and adjusted routes based on daily needs, available workers, traffic hazards and weather conditions.
• Day to day operation needs

• Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
• Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
• Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
• Introduced new methods, practices and systems to reduce turnaround time.
• Boosted productivity consolidating material planning, data collection, payroll and accounting programs into one system.
• Managed budget implementations, employee evaluations and contract details.
• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
• Analyzed onsite incidents and instituted precautionary measures to reduce risk and severity of workplace injuries.
• Recognized, documented and advised on removal of hazards.
• Verified monthly practice of fire drills for every work shift.
• Mentored and managed team of safety specialists and enforced safety protocols among associates.
• Set up training program and driver orientations

• Met with customers to resolve issues and build productive relationships.
• Kept teams on task to complete milestones on time.
• Investigated issues and developed effective solutions.
• Promoted availability of vendor resources through continuous contact and coordination.
• Planned and scheduled field activities according to set timelines and order of operations.
• Delivered new-hire orientation, training and ongoing educational programs to foster team development.
• Evaluated performance and progress, and made proactive adjustments.
• Inspected sights to evaluate safety, operations and crew performance against objectives.
• Completed workplace safety and hazard inspections.
• Mentored and managed team of safety specialists and enforced safety protocols among associates.
• Trained company employees in safety procedures and provided in-depth documentation for review.
• Inspected work practices and procedures for compliance with company and federal regulations.
• Led employee training on safe usage of equipment.
• Conducted safety audits and investigated plant quality issues.
• Investigate Incidents and accidents and do corrective action as per Safety policy

• Modernized communications systems to improve productivity, reliability and efficiency.
• Maintained updated and detailed records of calls in physical and electronic database.
• Dispatching lowboys,High bows, Lowbeds, texas beds, flat decks and tank trucks
• Optimized routes through careful planning, realizing cost savings for the company.
• Maintained meticulous employee records to accurately track attendance and productivity.
• Sent out drivers to assist hourly callers based on locations, needs and worker availability.
• DOT Compliance
• Log Book Audits
• Safety Meeting Preparation
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