Siddharth Luthra
Customer Service Representative
Niagara Falls,ON
Summary
Customer-focused sales professional with over 3 years of experience in retail and customer service. Proven track record in increasing sales, managing inventory, and enhancing customer satisfaction. Seeking to leverage skills and experience to contribute to a dynamic sales team in an entry-level position.
Overview
4
4
years of professional experience
Work History
Lead Key Holder
Sherwin Williams Co
12.2023 - 08.2024
- Increased average transaction value by 25% by advising customers on paint products and color schemes.
- Assisted in training 10 new staff members, enhancing team efficiency and store operations.
- Contributed to a 10% increase in in-store productivity through effective multitasking.
- Implemented inventory management practices, reducing discrepancies by 10%.
Sales Associate
The Source, Bell
10.2023 - 08.2024
- Boosted sales by 15% within six months through strategic upselling and superior customer service.
- Streamlined inventory management, reducing stock discrepancies by 10%.
- Collaborated with team members to achieve a 15% increase in monthly sales targets.
- Trained new employees, improving team performance and operational efficiency.
Retail Supervisor
Canada's Wonderland
04.2021 - 10.2023
- Supervised a team of over 10 retail staff, improving overall team performance by 20%.
- Managed inventory for multiple outlets, ensuring accurate stock levels and timely replenishments.
- Enhanced customer satisfaction by reducing wait times by 25% through efficient service processes.
- Maintained high standards of quality and professionalism in resolving customer service issues.
Digital Marketing Coordinator Intern
Digital Marketing Profs
03.2020 - 07.2021
- Increased customer engagement by 30% through effective account management.
- Developed and executed marketing strategies tailored to customer needs.
- Optimized campaign performance by analyzing metrics, resulting in a 40% increase in online engagement.
- Created and managed digital content, boosting brand visibility and interaction.
Education
Diploma in Marketing - Marketing
Georgian College of Applied Arts And Technology
Barrie, ON09.2021
Skills
- Team Collaboration & Internal Relationships
- Customer Service Excellence
- Financial Products & Services Knowledge
- Confidentiality & Discretion
- Problem-Solving & Perseverance
- Inventory Management
- Sales Strategy & Execution
- Digital Marketing & Content Creation
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Lead Key Holder
Sherwin Williams Co
12.2023 - 08.2024
Sales Associate
The Source, Bell
10.2023 - 08.2024
Retail Supervisor
Canada's Wonderland
04.2021 - 10.2023
Digital Marketing Coordinator Intern
Digital Marketing Profs
03.2020 - 07.2021
Diploma in Marketing - Marketing
Georgian College of Applied Arts And Technology
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