Katherine Pham
North York,Canada
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
4
4
years of professional experience
Work History
Lead Key Holder
Bikini Village
Toronto, Canada
07.2021 - Current
- Trained team members in successful strategies to meet operational and sales targets
- Increased sales by offering advice on purchases and promoting additional products
- Opened and closed store by counting registers, making deposits, and storing and filing all daily paperwork
- Monitored security areas during busy periods, processed cash, credit, debit and check payments
- Educated clients on current promotional offerings and products using persuasive selling tactics
Sales Associate
Crate and Barrel
Toronto, Ontario
11.2022 - 12.2023
- Assisted customers with product selection, sizing and styling.
- Answered customer inquiries regarding product features, pricing, and availability.
- Greeted customers and provided exceptional customer service.
Sales Supervisor
Ba&Sh
Toronto, Ontario
11.2022 - 08.2023
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Generated effective sales strategies and taught new employees company's procedures and policies.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Delivered consistent one-on-one and group training sessions to help professionals improve skills and selling techniques.
Education
Some College (No Degree) - Purchasing And Supply Management
Seneca College
Newnham CampusSkills
- Leadership skills
- Building Customer Relationships and Loyalty
- Strong Sales skills
- Strong Communication Skills
- Problem Anticipation and Resolution
- Retail Metrics and Goals
- Engaging with Diverse Customers
- Customer Service Skills
- Task delegation
References
- Bikini Village Manager at Yorkdale Mall, vidishavekariya@gmail.com
- Bikini Village Manager at Yorkdale Mall, silvia94.samanta@gmail.com
Timeline
Sales Associate
Crate and Barrel
11.2022 - 12.2023
Sales Supervisor
Ba&Sh
11.2022 - 08.2023
Lead Key Holder
Bikini Village
07.2021 - Current
Some College (No Degree) - Purchasing And Supply Management
Seneca College
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