Siavash Rafati
Toronto,ON
Summary
Dedicated counseling student pursuing a Master of Arts in Counselling Psychology at Yorkville University, with a solid foundation in Clinical Psychology from Islamic Azad University of Iran. My diverse professional background includes leadership, emotional intelligence, and customer service skills gained from roles in the restaurant industry, real estate, and ride sharing. I have honed abilities in active listening, empathy, conflict resolution, and client satisfaction, with a strong multicultural competence developed through interacting with diverse populations. Committed to leveraging these skills to support clients effectively in a clinical setting.
Overview
16
16
years of professional experience
Work History
Real Estate Agent
The Real Estate Office Inc.
03.2020 - Current
- Managed client relationships, providing personalized guidance through buying and selling processes.
- Developed strong negotiation and conflict resolution skills to ensure client satisfaction.
- Demonstrated active listening and empathy to understand and meet client needs and concerns.
- Balanced time effectively between client meetings, property showings, and administrative duties.
Ride Share Driver
Uber/Lyft
09.2019 - Current
- Developed strong interpersonal and communication skills by interacting with diverse passengers daily.
- Demonstrated patience, empathy, and problem-solving abilities in high-stress situations.
- Maintained a high rating by providing excellent customer service and ensuring passenger safety.
- Managed time effectively to balance a flexible work schedule with academic responsibilities.
Owner/Operator
Slice Of New York Pizzeria
10.2016 - 05.2018
- Owned and operated a fast food restaurant, overseeing all aspects of business operations including staffing, inventory management, and customer service.
- Developed strong leadership and managerial skills, ensuring smooth operation in a high-pressure environment.
- Built a loyal customer base through exceptional service and community engagement.
- Demonstrated resilience and adaptability in managing business challenges and making strategic decisions.
- Enhanced emotional intelligence by understanding and addressing the needs of a diverse customer base, which parallels the empathetic understanding needed in counseling.
Restaurant Staff Member
Various Employers
06.2008 - 01.2016
- Worked in every position from server to manager in busy restaurants over a 8-year period.
- Honed multitasking abilities, managing high-volume customer interactions and maintaining service quality.
- Cultivated a strong work ethic and a commitment to teamwork and customer satisfaction.
- Developed problem-solving skills and the ability to thrive in a fast-paced environment.
- Enhanced interpersonal skills through constant customer interaction, mirroring the need for effective communication and empathy in counseling.
Education
Master of Arts - Counselling And Psychology
Yorkville University
Fredericton, NB05.2025
Bachelor of Science - Clinical Psychology
Azad University of Iran
Tehran, Iran08.2009
Skills
- Empathy and Active Listening
- Effective Communication
- Crisis Intervention
- Client Assessment and Case Management
- Ethical Decision Making
- Multicultural Competence
- Negotiation and Conflict Resolution
- Leadership and Team Management
- Customer Service Excellence
- Emotional Intelligence
- Resilience and Adaptability
Languages
English
Persian
Timeline
Real Estate Agent
The Real Estate Office Inc.
03.2020 - Current
Ride Share Driver
Uber/Lyft
09.2019 - Current
Owner/Operator
Slice Of New York Pizzeria
10.2016 - 05.2018
Restaurant Staff Member
Various Employers
06.2008 - 01.2016
Master of Arts - Counselling And Psychology
Yorkville University
Bachelor of Science - Clinical Psychology
Azad University of Iran
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