Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shyauna Amjadi

Ottawa,Canada

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multitask in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Merivale Bowling Centre
Ottawa, ON
04.2024 - Current
  • Answered incoming phone calls and processed payments to ensure efficient service.
  • Prepared and emailed invoices for timely billing and record-keeping.
  • Assisted customers with scoring, lane issues, and reservation bookings.
  • Organized birthday parties and group events to enhance customer experience.
  • Served food and alcohol while maintaining compliance with health regulations.
  • Cleaned lanes, front desk, and bar area to uphold cleanliness standards.
  • Restocked drinks and supplies to ensure continuous availability for customers.

Bank Teller

Bank Of Montreal
Ottawa, ON
03.2021 - 10.2022
  • Strengthened customer relationships through effective interpersonal and communication skills.
  • Achieved targets consistently, contributing to overall team success.
  • Reconciled cash transactions and resolved discrepancies efficiently.
  • Executed high-volume money counts using both manual methods and machines.
  • Provided customer records, account statements, and check copies upon request.
  • Assisted customers with compromised debit cards by issuing new credentials promptly.
  • Facilitated customer support via email, phone, and in-person interactions.
  • Scheduled client appointments to optimize service delivery.

Cashier/Customer Service Representative

Best Buy Canada
Ottawa, ON
11.2019 - 09.2021
  • Processed client applications for financing through Desjardins and Fairstone services.
  • Balanced cash tills, ensuring accurate reconciliation after each shift.
  • Handled returns, exchanges, trade-ins, warranty claims, and purchases efficiently.

Retail Sales Associate

Simons
Ottawa, ON
05.2018 - 03.2019
  • Greeted customers and addressed product inquiries, selections, and purchases.
  • Assisted customers in locating items and navigating the change rooms.
  • Processed transactions and reconciled cash drawer at day’s end.

Education

High School Diploma -

Lisgar Collegiate Institute
ON, Canada
01.2019

Skills

  • French language proficiency
  • Effective communication
  • Adaptability and punctuality
  • Positive leadership
  • Independent work ethic
  • Payment processing and invoicing
  • Customer assistance and support
  • Event planning and organization
  • Cash management and reconciliation
  • Appointment scheduling and management
  • Microsoft Office Suite expertise
  • Email correspondence management
  • Retail sales and customer service strategies
  • Active listening

Certification

  • Smart Serve

Timeline

Customer Service Representative

Merivale Bowling Centre
04.2024 - Current

Bank Teller

Bank Of Montreal
03.2021 - 10.2022

Cashier/Customer Service Representative

Best Buy Canada
11.2019 - 09.2021

Retail Sales Associate

Simons
05.2018 - 03.2019

High School Diploma -

Lisgar Collegiate Institute

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Shyauna Amjadi