Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shyam Prasad

Toronto,ON

Summary

Dynamic IT software developer with over 5 years of specialized experience in Salesforce.com CRM, leveraging advanced tools and platform features to deliver impactful solutions. Expertise encompasses all phases of the Software Development Life Cycle (SDLC), with a focus on Salesforce development, implementation, and seamless integration with new releases. Proven track record in optimizing business processes through automation aligns with evolving business needs while maintaining high standards of deployment efficiency and error reduction. Collaborative skills with cross-functional teams enhance system capabilities, streamline operations, and drive innovative solutions that empower stakeholders and elevate overall performance.

Overview

5
5
years of professional experience
2
2
Certification

Work History

Salesforce Lightning Developer

Sysco Canada
10.2022 - Current
  • Proficient in building and configuring Lightning Components, Visualforce pages, APEX triggers, and workflows to enhance user experience and automate processes.
  • Developed and deployed custom Lightning Web Components (LWC) to create responsive, high-performance user interfaces in Salesforce, improving user experience and business process efficiency.
  • Managed system integration projects, ensuring seamless communication between tools and third-party applications.
  • Design and implementation of reusable, modular LWC components integrated with Salesforce data models, reducing development time and enhancing scalability across multiple projects.
  • In-depth experience with Salesforce’s API ecosystem, including REST, Bulk, SOAP, and Metadata APIs, to facilitate seamless integrations with external systems.
  • Designed and developed customer solutions in Visual Force, Apex, Lightning, HTML, CSS and JavaScript.
  • Provided technical support and assisted users in adopting the Salesforce platform.
  • Collaborated with business stakeholders to gather requirements and translate them into technical specifications.
  • Enhanced Salesforce applications by migrating Visualforce pages to LWC, improving load times, reducing page complexity, and ensuring better maintainability and extensibility.
  • Implemented Lightning components using the Lightning Design System (LDS) in Aura Framework and Lightning Web Components (LWC).
  • Delivered a Lightning Web Component that improved data processing efficiency by 70%.
  • Developed and configured multi-tenant, distributed applications using Salesforce technologies.
  • Expertise in Metadata Migration Proven ability to ensure smooth migration of Salesforce metadata and configurations, minimizing downtime and disruptions.
  • Designed, developed and deployed Apex Classes, Controller & Extension Classes to support Visualforce pages development, Test Classes for Unit testing and Apex Triggers for various functional needs in the application.
  • Optimized front-end performance through best practices, such as lazy loading, efficient data caching, and minimizing DOM manipulation within LWC components.
  • Comprehensive Documentation Skills Ability to document deployment processes thoroughly and provide training to team members, enhancing team knowledge and compliance.
  • Cross-Functional Collaboration Ability to work effectively with cross-functional teams, translating business requirements into technical solutions that meet stakeholder needs.
  • Designed and deployed Screen Flows to streamline lead qualification processes, reducing processing time by 40%
  • Strong working knowledge of version control systems (e.g., Git) to track changes, manage releases, and ensure team collaboration.
  • Deep knowledge of configuring Service Console, including custom layouts and quick actions, to streamline support operation
  • Advocate of continuous integration and deployment (CI/CD) practices to streamline the development lifecycle and improve code quality.
  • Proven ability in writing scalable and efficient APEX code and SOQL queries, ensuring optimized performance and functionality in custom Salesforce applications.
  • Migrated 50+ workflows and Process Builders to Record-Triggered Flows, improving platform performance by 30%.
  • Environment: Salesforce.com, Wave Analytic, platform, Apex, Visualforce (Pages, Component &Controllers), Lightning, Workflow Rules & Approval Processes, Lightning, Custom Objects, Page Layouts, Reports, Web Services and Sandbox.

Salesforce Developer

Deloitte (Montreal)
03.2021 - 09.2022
  • Designed, developed, and deployed Apex Classes, Controller Classes, and Apex Triggers, along with managed packages, to meet various functional requirements within the application.
  • Developed unit test cases using Apex Test Classes to ensure 90 % code coverage, meeting Salesforce development best practices.
  • Utilized Apex Controllers to make external API calls, retrieving data and displaying it on Lightning components for dynamic user interaction.
  • Implemented Batch Apex, Scheduled Apex, and Future methods to handle large-scale data processing and bulk operations efficiently.
  • Created multiple batch classes to process bulk records asynchronously, ensuring scalability and performance for complex transactions.
  • Extensive hands-on experience with Salesforce Lightning, customizing Reports and Dashboards to support business intelligence needs.
  • Wrote efficient SOQL and SOSL queries within Governor Limits for data manipulation in Apex classes and triggers, ensuring optimal performance within Salesforce platform objects.
  • Led major enhancements to the client’s sales processes within Salesforce, optimizing workflows and automating key business tasks.
  • Deployed metadata components from Git Repository to Scratch Org, resolving merge conflicts and enhancing application code, then deployed updates back to the Git repository.
  • Conducted requirement analysis, configured customization, workflows, validation rules, security settings, community setup, and profile permissions as part of Salesforce application management.
  • Acted as a Salesforce Business Analyst (BA), modifying business requirements, creating support documentation in Confluence, and handling new release management tasks.
  • Created and customized email and communication templates in HTML and Visual force for seamless integration with business processes.
  • Worked in sandbox environments for testing, migrating code to production after successful test cycles to ensure smooth deployments.
  • Designed Approval Processes and Visual Workflows to automate field updates and new record creation, streamlining business workflows.
  • Developed Visual force pages to add advanced functionality and integrated Apex classes for back end logic support.
  • Environment: Salesforce CRM, Apex, Visual force Pages, Components and Controllers, JavaScript, Eclipse, Data Loader, Email Services, Sandbox data loading

Salesforce Administrator

Evoke Technologies India
01.2018 - 01.2019
  • Led the migration of existing data (Accounts, Contacts, Events, and Tasks) from legacy systems into Salesforce.com using Data Loader for seamless integration.
  • Customized page layouts for key objects like Opportunities, Contacts, and Accounts, tailored to specific user roles and groups for optimal usability.
  • Implemented field-level security and page layouts to control user access to sensitive data based on roles and permissions.
  • Managed profiles, roles, and visibility settings, ensuring appropriate access controls across the organization.
  • Collaborated closely with business stakeholders to define requirements and deliver solutions that drive efficient business processes and outcomes.
  • Developed various reports and report folders for different user profiles, ensuring that key stakeholders had access to relevant insights and data.
  • Extensive experience creating email templates, custom page layouts, workflow alerts, process automation, and approval processes using Salesforce’s Process Builder and other automation tools.
  • Utilized Data Loader to insert, update, and perform bulk imports/exports of data, efficiently handling CSV files for seamless data operations.
  • Worked extensively with standard objects like Accounts, Contacts, Opportunities, and custom objects to meet specific business requirements.
  • Performed data migration and updates through Apex Data Loader, integrating Salesforce with Outlook for streamlined communication.
  • Coordinated with the development team to ensure tasks were completed within specified timelines, conducting unit and system testing in collaboration with the QA team to validate results.
  • Resolved user issues related to permissions, objects, Apex code, IP restrictions, login hours, and access settings based on profiles, permission sets, organizational-wide defaults (OWD), and sharing rules.
  • Defined lookup and master-detail relationships between objects, creating junction objects to establish complex data relationships.
  • Effectively communicated technical issues and provided solutions across all organizational levels.
  • Developed Salesforce Communities for customers and partners, enabling enhanced collaboration and communication.
  • Environment: Salesforce.com CRM Application Platform, Custom Objects, Tabs, Page Layouts, Service Cloud, Sales Cloud, Agile/Scrum Methodology, SOQL, Workflows, Approval Processes, Email Alerts, Dashboards, Reports, Sandbox.

Education

Montreal College of Information Technology - Software Testing

Montreal College of Information Technology
03.2021

Cegep de la Gaspésie et des Iles - Project Management

Cegep de la Gaspésie et des Iles
12.2019

Skills

  • Salesforce Technologies: Apex Classes & Triggers, Salesforce CRM, Salesforce Lightning Components, Apttus, Standard/Custom Objects, Roles and Profiles, Workflows, Assignments, Apex jobs, Validation Rules and Approvals, Triggers, Record Types, Visual Force, Reports, Dashboards, Data Loader, Apex WEB Services
  • Forcecom Tools: Eclipse IDE, Apex Data loader, Forcecom Apex Explorer, AJAX tool kit, Forcecom Migration Tool, Forcecom Excel connector and Forcecom
  • Integration Tools: Forcecom, Data loader, Cast Iron
  • Database: SQL Server, Oracle, My SQL
  • Web Development: XML, HTML, CSS, Visual Force, SOAP API, REST API
  • Programming Languages: Apex, SOQL, SOSL, C, Java, HTML

Certification

  • Salesforce Certified Administrator
  • Salesforce Certified Platform Developer

Timeline

Salesforce Lightning Developer

Sysco Canada
10.2022 - Current

Salesforce Developer

Deloitte (Montreal)
03.2021 - 09.2022

Salesforce Administrator

Evoke Technologies India
01.2018 - 01.2019

Cegep de la Gaspésie et des Iles - Project Management

Cegep de la Gaspésie et des Iles

Montreal College of Information Technology - Software Testing

Montreal College of Information Technology

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