Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shweta Singh

Oshawa,ON

Summary

Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

DEE Study
2023.05 - 2024.08
  • Supported other departments as needed, demonstrating adaptability and strong teamwork skills.
  • Defined problem to identify, prioritize and select alternatives.
  • Delivered exceptional customer service, addressing concerns and handling returns professionally.

Assistant Manager

ICICI Bank
2019.07 - 2023.05
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Managed cash transactions for sales, ensuring accurate accounting and balanced registers.
  • Skilled at working independently and collaboratively in a team environment.
  • Developed and implemented process improvement strategies.
  • Boosted sales productivity by efficiently managing and organizing administrative tasks for the sales team.

Senior Representative

CONCENTRIX DAKSH SERVICES INDIA PVT LTD
2018.01 - 2019.04
  • Provided detailed performance reports for management review, facilitating data-driven decision making.
  • Resolved issues through careful research and follow-up with customers.
  • Fostered culture of quality awareness and continuous improvement across organization.
  • Implemented network security measures to minimize data loss.

CUSTOMER SERVICE EXECUTIVE OPERATION

TATA BUSINESS SUPPORT SERVICES LIMITED
2016.11 - 2017.10
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.

Education

POST GRADUATE DIPLOMA IN BANKING OPERATIONS -

NIIT
INDIA
2019-06

BBA -

Chaudhary Charan Singh University
2016-04

SENIOR SECONDARY EDUCATION - COMMMERCE

ST. MARY'S ACCADEMY
INDIA
2013-04

SECONDARY EDUCATION -

VIJETA PUBLIC SCHOOL
INDIA
2011-04

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Relationship building
  • Customer relationship management (CRM)
  • Sales management
  • Product management
  • Computer skills
  • Multitasking
  • Organizational skills
  • Problem-solving
  • Active listening
  • Online chat and email
  • Customer queries

Languages

English

Timeline

Customer Service Representative

DEE Study
2023.05 - 2024.08

Assistant Manager

ICICI Bank
2019.07 - 2023.05

Senior Representative

CONCENTRIX DAKSH SERVICES INDIA PVT LTD
2018.01 - 2019.04

CUSTOMER SERVICE EXECUTIVE OPERATION

TATA BUSINESS SUPPORT SERVICES LIMITED
2016.11 - 2017.10

POST GRADUATE DIPLOMA IN BANKING OPERATIONS -

NIIT

BBA -

Chaudhary Charan Singh University

SENIOR SECONDARY EDUCATION - COMMMERCE

ST. MARY'S ACCADEMY

SECONDARY EDUCATION -

VIJETA PUBLIC SCHOOL
Shweta Singh