Shweta Singh
Oshawa,ON
Summary
Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
DEE Study
05.2023 - 08.2024
- Supported other departments as needed, demonstrating adaptability and strong teamwork skills.
- Defined problem to identify, prioritize and select alternatives.
- Delivered exceptional customer service, addressing concerns and handling returns professionally.
Assistant Manager
ICICI Bank
07.2019 - 05.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Managed cash transactions for sales, ensuring accurate accounting and balanced registers.
- Skilled at working independently and collaboratively in a team environment.
- Developed and implemented process improvement strategies.
- Boosted sales productivity by efficiently managing and organizing administrative tasks for the sales team.
Senior Representative
CONCENTRIX DAKSH SERVICES INDIA PVT LTD
01.2018 - 04.2019
- Provided detailed performance reports for management review, facilitating data-driven decision making.
- Resolved issues through careful research and follow-up with customers.
- Fostered culture of quality awareness and continuous improvement across organization.
- Implemented network security measures to minimize data loss.
CUSTOMER SERVICE EXECUTIVE OPERATION
TATA BUSINESS SUPPORT SERVICES LIMITED
11.2016 - 10.2017
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
Education
POST GRADUATE DIPLOMA IN BANKING OPERATIONS -
NIIT
INDIA06-2019
BBA -
Chaudhary Charan Singh University
04-2016
SENIOR SECONDARY EDUCATION - COMMMERCE
ST. MARY'S ACCADEMY
INDIA04-2013
SECONDARY EDUCATION -
VIJETA PUBLIC SCHOOL
INDIA04-2011
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Relationship building
- Customer relationship management (CRM)
- Sales management
- Product management
- Computer skills
- Multitasking
- Organizational skills
- Problem-solving
- Active listening
- Online chat and email
- Customer queries
Languages
English
Timeline
Customer Service Representative
DEE Study
05.2023 - 08.2024
Assistant Manager
ICICI Bank
07.2019 - 05.2023
Senior Representative
CONCENTRIX DAKSH SERVICES INDIA PVT LTD
01.2018 - 04.2019
CUSTOMER SERVICE EXECUTIVE OPERATION
TATA BUSINESS SUPPORT SERVICES LIMITED
11.2016 - 10.2017
POST GRADUATE DIPLOMA IN BANKING OPERATIONS -
NIIT
BBA -
Chaudhary Charan Singh University
SENIOR SECONDARY EDUCATION - COMMMERCE
ST. MARY'S ACCADEMY
SECONDARY EDUCATION -
VIJETA PUBLIC SCHOOL
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