Thokala Naga Sai Phani Kumar
VANCOUVER,BC
Summary
Results-oriented retail leader skilled in team leadership, inventory management, and store operations. Drives sales through effective merchandising and operational planning while supervising staff and enhancing customer service. Experienced in key holding and resolving customer escalations, supporting assistant store manager functions, and developing high-performing teams.
Overview
3
3
years of professional experience
Work History
Department Manager - Grocery
Loblaw Companies Limited- Real Canadian Superstore
Surrey, British Columbia
09.2025 - Current
- Supervised grocery department staff to streamline operations and boost overall efficiency.
- Managed inventory levels, conducting regular stock audits to ensure product freshness.
- Scheduled staff shifts to align with peak shopping hours and customer demand.
- Trained new employees on store policies and customer service best practices.
- Coordinated product displays to enhance visual merchandising and drive customer engagement.
- Resolved customer inquiries and complaints promptly to uphold high satisfaction levels.
- Served as key holder biweekly, performing assistant store manager duties including store openings and closings.
- Ensured adherence to security procedures while supporting daily store operations and leadership.
Assistant Department Manager - Home and Beauty Dep
Loblaw Companies Limited- Real Canadian Superstore
North Vancouver, British Columbia
01.2025 - 09.2025
- Supervised night crew team to enhance stocking operations and provide guidance.
- Resolved escalated customer issues promptly to maintain high service standards.
- Delivered excellent customer service by resolving escalated issues promptly.
- Coordinated promotional setups, seasonal resets, and product launches to ensure compliance.
Sales Associate - Grocery Department
Loblaw Companies Limited- Real Canadian Superstore
North Vancouver, British Columbia
06.2023 - 12.2024
- Conducted regular inventory counts and managed stock levels to maintain accurate records and support inventory integrity.
- Processed incoming stock using SAP to ensure accurate inventory tracking and streamline stock management.
- Efficiently stocked shelves to boost product availability and support store sales efforts.
- Stocked shelves efficiently to enhance product availability and directly support store sales efforts.
Education
MBA - Masters in Business Administration
University of Canada West
Vancouver, BC09-2024
Bachelor in Bsuiness Administration - Commerce
Indian Institute of Management And Commerce
India 07-2022
Skills
- Inventory management
- Stock auditing
- Cycle counts
- SAP utilization
- Shipping and receiving support
- Customer service
- Merchandising strategies
- Inventory optimization
- Team leadership
- Sales goals
- Sales strategy development
- SAP utilization
Timeline
Department Manager - Grocery
Loblaw Companies Limited- Real Canadian Superstore
09.2025 - Current
Assistant Department Manager - Home and Beauty Dep
Loblaw Companies Limited- Real Canadian Superstore
01.2025 - 09.2025
Sales Associate - Grocery Department
Loblaw Companies Limited- Real Canadian Superstore
06.2023 - 12.2024
MBA - Masters in Business Administration
University of Canada West
Bachelor in Bsuiness Administration - Commerce
Indian Institute of Management And Commerce