Shu Xun(Stephen) Yang
Toronto,ON
Summary
Adept at multitasking and prioritization, I significantly enhanced customer satisfaction at Desjardins Insurance by streamlining policy processes and fostering team collaboration. My strong work ethic and exceptional customer service skills, honed at Mandarin Restaurant Franchise, consistently improved guest experiences and operational efficiency.
Overview
6
6
years of professional experience
Work History
Insurance Customer Service Representative
Desjardins Insurance
09.2022 - 05.2024
- Responded to customer requests for products, services, and company information.
- Conducted comprehensive policy reviews for clients, identifying gaps in coverage and recommending appropriate solutions.
- Completed customer applications and updated records to reflect current information.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
Server
Mandarin Restaurant Franchise
01.2018 - 05.2022
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Bachelor of Science -
University of Toronto
Toronto, ON06-2018
Skills
- Strong work ethic
- Task prioritization
- Guest engagement
- Exceptional customer service
- Team collaboration
- Organization
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Professional Working
Timeline
Insurance Customer Service Representative
Desjardins Insurance
09.2022 - 05.2024
Server
Mandarin Restaurant Franchise
01.2018 - 05.2022
Bachelor of Science -
University of Toronto
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