Yoro Camara
Winnipeg
Summary
Experienced with navigating diverse routes and ensuring timely deliveries. Utilizes strong problem-solving skills to handle unexpected challenges on road. Track record of maintaining vehicle safety and compliance with regulations.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Insurance Customer Service Representative
TWCC Canadian Dental Care Plan
01.2024 - Current
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
Long Haul Truck Driver
Mehtoj
10.2020 - 11.2023
- Conducting safety checks and maintenance on the trucks
- Ensuring loads are evenly distributed and secure
- Maintaining logbooks and delivering accurate paperwork
- Driving cargo to numerous destinations across Canada while monitoring traffic and road conditions
- Map reading with the ability to plan travel routes with excellent time management
- Exhibited adaptability when faced with unexpected challenges such as inclement weather or traffic disruptions while maintaining a steadfast commitment to delivering shipments on schedule.
- Maintained a clean driving record, adhering to all federal and state transportation regulations for safe long haul operations.
Customer Service Representative
Neo Financial
04.2019 - 08.2020
- Inbound/Outbound phone calls
- Verifying account information
- Problem solving
- Technical support
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Care Agent and Delivery Logistic Controller
Skip The Dishes
05.2017 - 08.2020
- Assist customer requests via chat, phone call or email
- Maintain exceptional customer service skills while in the office or working from home
- Provide live support to couriers
- Resolve conflicts
- Pro-actively manage the networks performance in each of Skip’s delivery zones
- Apply Skip’s technology and tools to continuously optimize the efficiency of the network
- Provided empathetic assistance to distressed customers, demonstrating genuine concern for their needs and fostering brand loyalty.
- Built rapport with clients, resulting in increased customer loyalty and positive feedback.
Autobody Assistant And Car Cleaner
Phase II Autobody
11.2016 - 09.2017
- Performing/managing auto body repairs, ensuring they are completed in a timely manner
- Use and maintain all repair shop tools and equipment
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Ensured quality control by inspecting finished vehicles for cleanliness, addressing any missed areas or issues before releasing to the customer.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Applied wax to vehicle exteriors and buffed to brilliant shine.
- Completed vehicle inspections prior to service and after completion to assess damage.
- Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
- Demonstrated strong problem-solving skills when encountering unique challenges during car cleaning processes, finding effective solutions while maintaining quality service delivery standards.
Car Cleaner/Detailer
Midtown Car Wash
09.2015 - 11.2016
- Greeting customers
- Driving customer vehicles
- Cleaning inside and outside of the vehicles
- Solving problems with dissatisfied customers
- Ensured quality control by inspecting finished vehicles for cleanliness, addressing any missed areas or issues before releasing to the customer.
- Adapted to changing workloads, weather conditions, and client needs to ensure consistent performance in various scenarios.
- Managed time effectively to complete assigned tasks quickly while maintaining high-quality results for each vehicle cleaned.
Education
No Degree - Tourism and Management
University of Saint Boniface
Winnipeg, Manitoba01-2015
High School Diploma -
La Lumiere
Mali 01.2010
Skills
- Highly skilled and focused individual, who has a strong work ethic and professionalism in multiple industries
- A self-starter and true team leader, trusted by supervisors to be responsible and resourceful
- Able to perform work that can be physically demanding such as walking climbing up and down and lifting and pulling heavy objects
- Can work unscheduled shift
- Able to work up to 12 hour shifts which include days, evenings, overnight, weekends and holidays
- Excellent focus, attention to detail and ability to multitask
- Able work outdoors in all types of weather conditions for long periods of time
- High school diploma
- Have a class 1 driver license with reliable vehicle
- Strong verbal and written communication english and french
Languages
English
French
Interests
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Cooking
- I enjoy helping others and giving back to the community
- Music
- Gym Workouts
- Auto Repair/Restoration
- Reading
Timeline
Insurance Customer Service Representative
TWCC Canadian Dental Care Plan
01.2024 - Current
Long Haul Truck Driver
Mehtoj
10.2020 - 11.2023
Customer Service Representative
Neo Financial
04.2019 - 08.2020
Customer Care Agent and Delivery Logistic Controller
Skip The Dishes
05.2017 - 08.2020
Autobody Assistant And Car Cleaner
Phase II Autobody
11.2016 - 09.2017
Car Cleaner/Detailer
Midtown Car Wash
09.2015 - 11.2016
No Degree - Tourism and Management
University of Saint Boniface
High School Diploma -
La Lumiere
Similar Profiles
Latifa El GuerchLatifa El Guerch
Team Leader at Canadian Dental Care Plan (CDCP) under Health Canada and Service CanadaTeam Leader at Canadian Dental Care Plan (CDCP) under Health Canada and Service Canada
PAYENG YANGPAYENG YANG
Internal Auditor at Liberty Dental PlanInternal Auditor at Liberty Dental Plan
Lynn HooksLynn Hooks
Claims Processing Representative 1 at Delta Dental Plan of MOClaims Processing Representative 1 at Delta Dental Plan of MO
Nate GraystonNate Grayston
Bowl CSR at T-Birds Food Fun GamesBowl CSR at T-Birds Food Fun Games
Leul AsfawLeul Asfaw
Volunteer at Miles Macdonell CollegiateVolunteer at Miles Macdonell Collegiate