Overview
Work History
Education
INDUSTRY-SPECIFIC SKILLS
Certification
ACADEMIC PROJECTS
ADDITIONAL QUALIFICATIONS
References
Timeline
Generic

Shuting Wang

Ottawa,ON

Overview

4
4
years of professional experience
1
1
Certification

Work History

Retail Customer Service Representative

The Brick
Ottawa, ON
08.2018 - 09.2020
  • Respond to customer inquiries and offer solutions in a courteous and professional manner
  • Utilized in-house software for efficient client data management and real-time inventory checks
  • Reviewed and followed up on order reports on a daily basis
  • Identified and resolved issues promptly, ensuring customer satisfaction.

Wireless Sales Associate

Freedom Mobile
Ottawa, ON
06.2017 - 07.2018
  • Provided technical support to customers by troubleshooting connectivity issues
  • Utilized software to process customer transactions and maintain up-to-date product information
  • Assisted implementation of software updates and system improvements, contributing to the enhancement of in-store technology
  • Facilitated communication between customers and the IT support department, conveying issues and assisting in creation of support cases.

Market Research Analyst

Motion Pay Technology
Ottawa, ON
06.2016 - 06.2017
  • Conducted market research analysis to identify trends and opportunities for clients
  • Provided advice and recommendations to clients regarding marketing strategies and tactics
  • Assisted with developing marketing plans based on insights gathered from research findings
  • Visited existing product users, ensuring correct usage of the POS Terminal through testing and verification processes.

Education

Some College (No Degree) - Computer Programing

Algonquin College
Ottawa
05-2033

Honours BSocSc - Public Administration

University of Ottawa
Ottawa, ON
01.2016

INDUSTRY-SPECIFIC SKILLS

  • Agile Practices: Scrum, Kanban, technical spec writing, cross-functional team leadership.
  • Languages: Java, COBOL, Python, HTML, CSS, JavaScript, PHP, XML, Bash Script
  • Database: MySQL, Oracle, MS SQL Server, SQL Developer, MS Access, PostgreSQL
  • Cloud platforms: Familiar with AWS, Azure, and Google Cloud
  • Software Tools: Eclipse, Github, NetBeans Apache, XAMPP, Visual Studio Code, Bootstrap,VMware Workstation, Android Studio, OpenCobolIDE
  • Microsoft: SharePoint, Power BI, Excel, Word, Outlook, Teams, PowerPoint
  • Operating System: Windows, Linux (Ubuntu), macOS

Certification

  • IBM issued badge: COBOL Programming with VSCode
  • Linkedln issued certificate: Project Management Professional (PMP)
  • Microsoft Azure Virtural Training (in progress)
  • Microsoft Power Platform virtual Training (in progress)

ACADEMIC PROJECTS

Full stack Task Management Web Application

  • Built the front-end web design using JavaScript to enable users to search for and filter tasks based on priority.
  • Developed the back-end using HTML and MySQL for administrators to manage records and user information.
  • Implemented separation between front-end and back-end with JSON data exchange and RESTful APIs for stateless interactions on the server.
  • Enhanced user experience (UX) with advanced search capabilities and a user-friendly registration process, including custom JavaScript validation.
  • Utilized XAMPP for local development and GitHub for version control to ensure collaborative and efficient project management.

Android Software Development | Team Leader

  • Spearheaded in development on Android Studio using Java, employing Agile practices and object-oriented analysis in team of 4.
  • Orchestrated collaboration through GitHub, creating domain models, user requirements, and unit testing.

Vehicle Maintenance Service Management System 

  • Designed and visualized an optimized database schema using an Enhanced Entity-Relationship Diagram (EERD) for clear data representation.
  • Structured intricate table relationships with FK and JOIN operations, ensuring data consistency.
  • Executed advanced SQL CRUD operations for precise data retrieval and modification.
  • Established robust backup protocols and clear restoration guidelines, ensuring data protection.

ADDITIONAL QUALIFICATIONS

  • Strong troubleshooting and problem-solving skills
  • Creative, hard-working and team spirit employee
  • Excellent time management skills, multi-tasking skills
  • Self-starter, quick learner, analytical, and inquisitive with proven sound judgment.
  • Effective verbal, written, and interpersonal skills.

References

  • Qi Luo, Manager, Freedom Mobile, Ottawa, ON, roadkeys@hotmail.com, (613) 793-5102
  • Chad Jones, Manager, The Brick, Ottawa, ON, cjones@thebrick.com, (613) 882-6886

Timeline

Retail Customer Service Representative

The Brick
08.2018 - 09.2020

Wireless Sales Associate

Freedom Mobile
06.2017 - 07.2018

Market Research Analyst

Motion Pay Technology
06.2016 - 06.2017

Some College (No Degree) - Computer Programing

Algonquin College

Honours BSocSc - Public Administration

University of Ottawa

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Shuting Wang