Shubreet Kaur
Oshawa,ON
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Petro-Canada
12.2024 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier
Taj Hotel
10.2022 - 07.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Durham College
Oshawa01-2025
High School Diploma -
Eastwood International School
06-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Computer proficiency
Languages
English
Full Professional
Timeline
Customer Service Representative
Petro-Canada
12.2024 - 03.2025
Cashier
Taj Hotel
10.2022 - 07.2024
High School Diploma -
Durham College
High School Diploma -
Eastwood International School
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