Shubhnoor Singh
Brampton,ON
Summary
Dynamic Restaurant Manager at Mambo's Chicken with expertise in operational efficiency and effective communication. Successfully improved service quality and achieved financial targets while leading a high-performing team. Adept in recruitment and conflict resolution, consistently enhancing customer satisfaction and driving sales growth through strategic planning and staff development.
Overview
2
2
years of professional experience
Work History
Restaurant Manager
Mambo's Chicken
Brampton, ON
01.2024 - Current
- Scheduled front and back-of-house staff strategically to deliver customer service levels for fluctuating demand.
- Recruited, interviewed, hired and trained staff to company service-oriented values.
- Delivered store sales and financial objectives, improved restaurant operations and service quality.
- Owned administrative tasks, managing restaurant funds, receiving inventory and scheduling labor.
- Led pre-shift meetings to review specials, menu changes and house counts.
- Controlled food costs to minimize store inventory whilst maintaining sufficient reserves.
- Negotiated contracts with suppliers to secure the best prices for food and beverage products.
- Conducted performance evaluations for team members, providing feedback and setting goals for improvement.
Furniture Sales Associate
Danny's Home Decor
Mississauga, ON
11.2023 - 12.2024
- Maintained thorough knowledge of available products, different manufacturers and design options to deliver top-notch service to customers.
- Kept store clean, orderly and professional for customers in line with store reputation.
- Monitored inventory levels to stay on top of stock availability and expected delivery times.
- Tracked sales and promotions, changing policies and optimal practices to expertly handle challenges.
- Educated customers about products and services to help each make optimal choices and boost per-customer revenue.
- Connected with customers quickly to assess needs, build trust and recommend products.
- Developed promotional material for sales events and seasonal offers.
- Tracked inventory levels and placed orders for new stock as needed.
Outdoor Sales Representative
AGM Renovations
03.2023 - 10.2023
- Collaborated with marketing team to develop promotional materials showcasing new products and services.
- Built a strong referral network through active involvement in local community organizations and events.
- Conducted comprehensive market analyses to identify potential customers and areas for growth.
- Continuously tracked personal performance against established goals, making necessary adjustments as needed.
- Streamlined sales processes, improving efficiency and reducing time spent on administrative tasks.
- Mentored junior team members to help them achieve their individual performance goals.
- Maintained accurate records of customer interactions, ensuring timely follow-up on leads and inquiries.
Education
Bachelor of Arts -
Lovely Professional University
Jalandhar, PunjabDiploma - Digital Marketing
Sheridan College
Brampton, ON04.2024
Skills
- Effective communication
- Event coordination
- Quality assurance
- Conflict resolution
- Recruitment and hiring
- Interpersonal skills
- Crisis management
- Problem-solving
- Project management
- Team collaboration
- Professionalism
- Professional demeanor
- Money handling
- Goal setting
- Sales and marketing
- Operational efficiency
- Team leadership
- Collaboration and teamwork
- Staff supervision
- Interpersonal communication
Languages
English, Advanced (C1)
Hindi, Native
Punjabi, Native
French, Intermediate (B1)
Timeline
Restaurant Manager
Mambo's Chicken
01.2024 - Current
Furniture Sales Associate
Danny's Home Decor
11.2023 - 12.2024
Outdoor Sales Representative
AGM Renovations
03.2023 - 10.2023
Diploma - Digital Marketing
Sheridan College
Bachelor of Arts -
Lovely Professional University