Produced informational brochures detailing product features, use and care.
Developed and executed brand awareness campaigns to increase customer engagement.
Attended trade shows, conferences, and other marketing events as a representative of the company.
Introduced sales, promotions and other brand initiatives to gain customer loyalty.
Product Advisor
Winnipeg Honda
02.2022 - 12.2022
Developed and maintained deep understanding of product offerings to best serve customers' needs
Benchmarked competitor products' rates and features to capitalize on product trends
Collaborated with sales teams and customers to position company solutions to fill business needs.
Starbucks Shift Supervisor/ Assistant Manager
Starbucks
10.2019 - 03.2022
Together with the manager hire, train, and develop a successful and enthusiastic team
Address and solve guest concerns, requests, or issues
Compliance with all safety regulations of assigned tasks, and ensuring a clean and safe working environment with active participation in the health and safety program.
Courier Care Specialist/Senior Agent
SkipTheDishes
02.2018 - 12.2020
Apply Skip's technology and tools to properly communicate with stakeholders
Clearly and concisely answering process-level questions asked by team members
Maintain efficiency and effectiveness by proactively taking actions and inquiries
Contributed to achieving customer service goals by ensuring that stakeholders are satisfied.
Manager
SkipTheDishesTim Hortons
Winnipeg
09.2014 - 01.2018
Managed the performance of team members, conducted performance appraisals and recommended promotions
Prepared payroll and maintenance budgets for corporate management approval
Analyzed metrics and presented data-driven recommendations to senior leadership.
Public Education Intern at City Of Winnipeg / Winnipeg Fire Paramedic ServicePublic Education Intern at City Of Winnipeg / Winnipeg Fire Paramedic Service