Yonger Chen
Richmond,BC
Summary
A highly organized and detail-oriented administrative professional with over 4 years of experience providing administrative support across various industries. Adept at managing office operations, coordinating schedules, and ensuring the seamless execution of daily administrative tasks. Known for a proactive approach to problem-solving, effective communication skills, and a strong ability to prioritize and manage multiple tasks in fast-paced environments. Skilled in handling sensitive information, maintaining accurate records, and improving office processes to enhance efficiency.
Overview
4
4
years of professional experience
Work History
Brand Specialist
Openroad Audi Boundary
06.2024 - Current
- Worked closely with the team and management to ensure smooth daily operations, including assisting with inventory management, order processing, and client documentation. Provided administrative support for the department, ensuring that all documentation was completed accurately and on time.
- Maintained detailed records of customer interactions, sales progress, and vehicle inventory using company's systems. Generated weekly and monthly reports for management, highlighting sales trends, customer feedback, and inventory levels to support decision-making.
- Managed day-to-day operations of the showroom, overseeing appointment scheduling, customer communications, and the coordination of vehicle demonstrations and test drives. Ensured seamless execution of customer service processes, providing a professional and efficient experience from inquiry to purchase.
Office Administrative Assistant
BLUBC Eduation
06.2023 - 12.2023
- Provided comprehensive administrative assistance to the tutoring team, including scheduling and coordinating tutor sessions, managing calendars, and handling client inquiries via phone, email, and in-person communication.
- Maintained and updated detailed student and client records in the company’s system. Ensured accurate documentation of progress reports, session notes, and billing information, enhancing communication between tutors, students, and parents.
- Suggested and implemented improvements to office processes, including streamlining scheduling procedures and client follow-up protocols. This led to reduced administrative workload and increased client satisfaction.
Marketing Assistant
VanPeople Ltd.
11.2020 - 02.2022
- Organized and maintained marketing files, including contracts, invoices, and vendor agreements. Managed documentation related to project budgets, timelines, and performance reports, ensuring easy access for the marketing team and senior management.
- Supported social media management by scheduling posts, responding to customer inquiries, and tracking engagement metrics. Assisted in the creation and management of online ad campaigns, ensuring they aligned with brand messaging and marketing objectives.
- Conducted market research by gathering data on industry trends, competitor activities, and customer preferences. Compiled findings into actionable insights, providing valuable input to the marketing strategy and campaign development.
Education
Bachelor of Arts - Psychology
University of British Columbia
Vancouver, BC05-2023
Skills
- Scheduling and calendar management
- Microsoft office
- Database entry
- Fluent in Cantonese, Mandarin, and English
- Detail-oriented
Languages
English
Chinese (Cantonese)
Chinese (Mandarin)
Timeline
Brand Specialist
Openroad Audi Boundary
06.2024 - Current
Office Administrative Assistant
BLUBC Eduation
06.2023 - 12.2023
Marketing Assistant
VanPeople Ltd.
11.2020 - 02.2022
Bachelor of Arts - Psychology
University of British Columbia
Similar Profiles
Rosalind Van DelftRosalind Van Delft
Automotive Service Technician Apprentice at Openroad Toyota AbbotsfordAutomotive Service Technician Apprentice at Openroad Toyota Abbotsford
Jia Hui (Ruby) LuJia Hui (Ruby) Lu
Payroll Associate at OpenRoad Auto Group Ltd.Payroll Associate at OpenRoad Auto Group Ltd.
Benjamin R. MunsterBenjamin R. Munster
Broker agent at OpenRoad Global / All American Brokers LLCBroker agent at OpenRoad Global / All American Brokers LLC