Shubhneet Kaur
Winnipeg,MB
Summary
High performance professional with 2 years of experience delivering high-impact work in the technical industry. Skilled in developing strong internal and external relationships to facilitate collaborative achievement of high-priority goals. Confident in ability to thrive in a fast paced settings and leverage skills in networking, troubleshooting and communication to enable team success. Committed to lifelong learning and going extra mile to contribute to facilitate continuous improvement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier
Wendy's
04.2022 - Current
- Proficient in clear and empathetic communication, fostering positive interactions and swiftly addressing client concerns
- Demonstrated effective problem-solving skills to address customer needs
- Worked flexible schedule to meet business needs and contributed in increasing the sales by 13% on busy days .
IT Analyst
Richardson International Corporate Head Office
01.2023 - 09.2024
- Provided Service Desk Support by managing incoming calls (25-35 daily) and tickets, ensuring timely responses and solutions to user issues.
- Executed Troubleshooting and Ticketing processes, diagnosing and resolving basic technical problems, including password resets and printer configurations.
- Maintained PC Hardware and Software, including installing operating systems, managing software updates, and coordinating repairs with third party software.
- Applied Networking Knowledge to assist with local and wide area network configurations, supporting remote communication and connectivity troubleshooting.
- Ensured compliance with safety protocols with different departments to strengthen readiness for phishing alerts in span of 1 week with a deadline for 2 weeks.
- Assisted senior technicians on various projects while independently organizing and completing assigned tasks to support overall project goals.
Education
Business Information Technology - Information And Communication Technology
Red River College of Applied Arts, Science And Technology
Winnipeg, MB12-2023
Skills
- Technical troubleshooting
- Communication skills
- Documentation and Compliance
- Analytical and Decision making skills
- Service desk support
- Collaboration and Team work
- Team building
- Problem diagnosis
- Adaptability and Flexibility
- Hardware and Software management
- Ticketing Systems
- Customer Service Orientation
Certification
- MCSE, Microsoft
- AWS Cloud Foundations, AWS Academy
- Switching, Routing and Wireless Essentials, CCNA
Timeline
IT Analyst
Richardson International Corporate Head Office
01.2023 - 09.2024
Cashier
Wendy's
04.2022 - Current
- MCSE, Microsoft
- AWS Cloud Foundations, AWS Academy
- Switching, Routing and Wireless Essentials, CCNA
Business Information Technology - Information And Communication Technology
Red River College of Applied Arts, Science And Technology
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