Summary
Overview
Work History
Education
Skills
Certification
PROJECT
Timeline
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Sahal Tai

Sahal Tai

Ottawa,Canada

Summary

Resourceful and goal-driven Computer Programming student with real-world project experience leading a Canada Post-backed solution for package shelving optimization. Skilled in QA testing, UI/UX design, and Agile team leadership. Strong foundation in technical troubleshooting, object-oriented programming, and customer support through past roles at Azizan Technologies, Loblaws, and Crumbl Cookies. Eager to contribute to entry-level IT, QA, or tech coordination roles in a professional environment.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Cashier

Loblaw Inc
Ottawa, ON
03.2025 - Current
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Discounted purchases by scanning and redeeming coupons.

Technical Support/QA Intern

Azizan Technologies
Toronto, ON
06.2024 - 01.2025
  • Developed and maintained test plans, test scenarios, and test cases to ensure the quality of software products.
  • Collaborated with development teams to resolve issues quickly and efficiently.
  • Provided technical support to customers by troubleshooting and resolving hardware and software issues.
  • Replied to customer queries via email, messaging systems and support ticket platforms.

Team Member

Crumbl Cookie
Ottawa, Canada
10.2023 - 02.2024
  • Exceptionally assisted consumers with selections and responded to questions regarding products and discounts.
  • Handled cash, credit, and debit payments while operating the cash register and processing transactions accurately.
  • Kept a tidy and orderly work area, making sure that health and safety laws were followed, and fostering a happy atmosphere at the business.
  • Helped with inventory control, shelf replenishment, and product rotation to guarantee freshness and save waste.

Education

Diploma - Computer Programming And Analysis

Algonquin College of Applied Arts And Technology
Ottawa, ON
08-2025

Skills

  • Object-oriented programming
  • Quality assurance testing
  • Code debugging
  • Servlets and JSP
  • Full-stack development
  • Project management
  • JUnit testing
  • Agile methodology
  • NoSQL databases
  • Python programming
  • data analysis
  • Team leadership
  • Web design
  • Quality assurance
  • Customer support
  • Technical troubleshooting
  • Test management tools
  • Scrum framework
  • Manual testing
  • Customer relationship management
  • Software troubleshooting
  • Service calls
  • Customer service
  • Technical expertise
  • Teamwork and collaboration

Certification

- Certified Associate in Project Management (CAPM)

PROJECT

Canada Post – Package Shelving Optimization Web App
Algonquin College Final Project | May 2025 – Aug 2025
Role: Sprint Team Lead • QA Tester • UI/UX Designer

  • Led a sprint team of 4 to design and deliver a virtual package placement simulator.
  • Created mobile-friendly UI screens to guide efficient shelf loading in delivery vehicles.
  • Conducted functional and usability testing; documented bugs and feedback using Jira.
  • Collaborated with Canada Post stakeholders to align features with real-world logistics needs.

Timeline

Cashier

Loblaw Inc
03.2025 - Current

Technical Support/QA Intern

Azizan Technologies
06.2024 - 01.2025

Team Member

Crumbl Cookie
10.2023 - 02.2024

Diploma - Computer Programming And Analysis

Algonquin College of Applied Arts And Technology

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Sahal Tai