Shubhekshya Bhandari
London
Summary
Customer-focused and detail-oriented professional with a proven track record in providing exceptional customer service and effectively managing inventory. Experienced in completing price changes, signing merchandise, and executing section work. Strong team player with a strategic mindset to efficiently handle the workload and operational functions.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Rogers Communications
06.2023 - 11.2023
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
Customer Service Associate
Bhatbhateni Supermarket
09.2019 - 08.2021
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Completed section work within established timelines, resulting in an improved organization and product accessibility
- Demonstrated items to customers and created customer awareness, interest and sales.
- Informed customers about special promotions and provided detailed information for various products.
Education
Post Graduate Diploma - Health Systems Management
Fanshawe College of Applied Arts And Technology
London, ON05.2023
Post Graduate Certificate - Research Analyst
Georgian College of Applied Arts And Technology
Barrie, ON08.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Punctuality
- Data Entry
- Customer Relations
- Problem Resolution
- Conflict Resolution
- Computer Proficiency
Languages
English
Full Professional
Timeline
Customer Service Representative
Rogers Communications
06.2023 - 11.2023
Customer Service Associate
Bhatbhateni Supermarket
09.2019 - 08.2021
Post Graduate Diploma - Health Systems Management
Fanshawe College of Applied Arts And Technology
Post Graduate Certificate - Research Analyst
Georgian College of Applied Arts And Technology
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