SHUBHANGNI KAPOOR
Nanaimo,BC
Summary
Dedicated and proactive customer service professional with more than 3 years of experience in delivering exceptional support and resolving complex issues. Seeking to leverage strong communication skills and problem-solving abilities to contribute to a dynamic customer service team and enhance customer satisfaction.
Overview
3
3
years of professional experience
Work History
Sales Associate Manager
Kapson’s Display System
04.2024 - 08.2024
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized product displays to attract potential buyers and increase sales conversions.
- Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
Sales Associate Specialist
Kapsons Display System
08.2023 - 04.2024
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Greeted customers and helped with product questions, selections, and purchases.
Traveler's Service Associate
Expedia Group
03.2021 - 08.2023
- As a Traveler Associate at Expedia Group, I provided exceptional customer service and support to travelers booking through the platform
- My role involved assisting with travel arrangements, resolving issues, and ensuring a seamless booking experience for clients.
Education
Masters in Business Administration -
Vancouver Island University
08.2024
Post Graduate Diploma in Management -
ICFAI Business School
02.2021
Bachelors in Psychology (H) -
University of Delhi
06.2018
Skills
- Customer Engagement
- Meeting Management
- Salesforce proficiency
- Negotiation expertise
- Sales Team Leadership
- Rapport and relationship building
- Relationship Building
- Sales operations
- Positive and upbeat
- Sales operation
- Client Relationship Management
Languages
English
Native or Bilingual
Timeline
Sales Associate Manager
Kapson’s Display System
04.2024 - 08.2024
Sales Associate Specialist
Kapsons Display System
08.2023 - 04.2024
Traveler's Service Associate
Expedia Group
03.2021 - 08.2023
Masters in Business Administration -
Vancouver Island University
Post Graduate Diploma in Management -
ICFAI Business School
Bachelors in Psychology (H) -
University of Delhi
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