Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Shubham Shubham

Mississauga ,ON

Summary

Accomplished customer service professional with a proven track record at One Touch Renovations, excelling in active listening and critical thinking. Enhanced client satisfaction by streamlining communication and resolving inquiries efficiently. Proficient in data entry, contributing to improved workflow and decision-making. Recognized for reducing response times by 20% through effective collaboration.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

One Touch Renovations
Brampton, ON
07.2023 - 11.2024
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and service quality.
  • Provided product knowledge to clients, facilitating informed decision-making during renovations.
  • Managed scheduling for project consultations, improving workflow and client engagement.
  • Collaborated with team members to streamline communication processes, reducing response times.

Customer Service Cashier

Mama Molinaros
Mississauga
01.2022 - 02.2023
  • Processed customer transactions efficiently using point-of-sale systems.
  • Resolved customer inquiries and issues promptly, enhancing satisfaction levels.
  • Maintained accurate cash drawer and balanced receipts at end of shifts.
  • Assisted in training new cashiers on operational procedures and systems.

Education

Diploma - Tourism And Hospitality

St. Lawrence College
Kingston, ON
01.2023

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Complaint handling

Languages

English
Full Professional
French
Elementary

Certification

Ontario Security Guard

Timeline

Customer Service Representative

One Touch Renovations
07.2023 - 11.2024

Customer Service Cashier

Mama Molinaros
01.2022 - 02.2023

Diploma - Tourism And Hospitality

St. Lawrence College
Shubham Shubham