SHUBHAM SHARMA
Charlottetown,Canada
Summary
Dynamic professional with a proven track record at Red Island Hosp Group, excelling in serving expertise and critical thinking. Demonstrated ability to enhance guest satisfaction and streamline operations, leading to significant improvements in service levels. Skilled in team building and staff training, adept at multitasking and leveraging workforce now solutions to meet challenging demands.
Overview
2
2
years of professional experience
Work History
Supervisor
Red Island Hosp Group
Stratford, PEI
09.2023 - 02.2025
- Monitored floor volume and assisted with seating, serving and communication to maintain coverage and guest satisfaction
- Conducted daily pre-shift meeting with team to communicate specials, guest evaluation scores and staff or service concerns
- Met with guests informally during meals or upon departure to obtain feedback on food and beverage quality, service levels and overall satisfaction
- Measured and controlled restaurant costs and revenues and implemented sound business tactics
CONCIERGE
Paragon Security
North York, Ontario
01.2023 - 09.2023
- Helped guests meet entertainment desires by advising on area attractions and setting up reservations
- Boosted sales of property services using advanced consultative skills and expert guest relations abilities
- Serviced guests with real-time stay requests, phone and in-person communications covering wide-ranging needs
- Recommended area service providers to assist guests in planning special events
TEAM MEMBER
Burger King
Cambridge, Ontario
10.2022 - 01.2023
- Worked hard to quickly learn required tasks to maximize performance
- Worked closely with other team members on projects to achieve desired results
- Completed numerous orders and projects per shift with high accuracy
- Supported fellow team members with regular tasks and activities
- Restocked supplies at individual work stations to assist team members in meeting demands
Education
POST DEGREE CERTIFICATE - GLOBAL HOSPITALITY MANAGEMENT
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON12.2022
POST GRADUATION - GLOBAL BUSINESS MANAGEMENT
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON12.2022
BACHELOR OF SCIENCE - AIRLINES AND AIRPORT MANAGEMENT
CHANDIGARH UNIVERSITY
06.2019
Skills
- Serving expertise
- Critical thinking
- Team building
- Staff training
- Multitasking capacity
- Workforce now
STATUS
. PERMANENT RESIDENCE
Timeline
Supervisor
Red Island Hosp Group
09.2023 - 02.2025
CONCIERGE
Paragon Security
01.2023 - 09.2023
TEAM MEMBER
Burger King
10.2022 - 01.2023
POST DEGREE CERTIFICATE - GLOBAL HOSPITALITY MANAGEMENT
Conestoga College Institute of Technology And Advanced Learning
POST GRADUATION - GLOBAL BUSINESS MANAGEMENT
Conestoga College Institute of Technology And Advanced Learning
BACHELOR OF SCIENCE - AIRLINES AND AIRPORT MANAGEMENT
CHANDIGARH UNIVERSITY
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