Shubham Jadhav
Brampton,ON
Summary
Well-qualified familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges. Results-oriented candidate known for outstanding communication, customer service and conflict resolution abilities. Focused individual brings diverse management skills and extensive background in wide range of call center functions. Grasps and articulates sensitive and complex situations with diplomacy and ease.
Overview
7
7
years of professional experience
Work History
Customer Service Representative Team Lead
CLS Catering Services
02.2024 - Current
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
- Streamlined team efficiency by implementing new procedures for handling customer requests.
Customer Service Cashier
Hasty Market
10.2022 - 01.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Customer Service Representative
Krushna Cotex Pvt Ltd
10.2017 - 08.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
Volunteer ( Customer Service Representative)
GTAA
09.2022 - 01.2023
- Assisted passengers with special needs, providing compassionate care and facilitating smooth travel experiences.
- Cultivated a friendly atmosphere at the gates, greeting passengers warmly upon arrival and departure.
- Managed gate assignments and updated flight information, keeping passengers well-informed of changes in a timely manner.
- Resolved customer complaints and concerns professionally, maintaining positive relationships between airline and passengers.
- Maintained a calm and professional demeanor during high-stress situations, effectively addressing passenger concerns and fostering a positive travel experience.
Education
Diploma - Flight Services And Cabin Operation
Seneca Polytechnic
Toronto, ON09.2023
Bachelor in Management Studies - Marketing Management - Customer Relationship Marketing
Mumbai University
Mumbai 10.2018
Skills
- Team Management
- CRM software knowledge
- Call center experience
- Complaint Handling
- Issue Resolution
- Staff Monitoring
- Team coaching
Languages
English
Native or Bilingual
French
Limited Working
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Marathi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Representative Team Lead
CLS Catering Services
02.2024 - Current
Customer Service Cashier
Hasty Market
10.2022 - 01.2024
Volunteer ( Customer Service Representative)
GTAA
09.2022 - 01.2023
Customer Service Representative
Krushna Cotex Pvt Ltd
10.2017 - 08.2021
Diploma - Flight Services And Cabin Operation
Seneca Polytechnic
Bachelor in Management Studies - Marketing Management - Customer Relationship Marketing
Mumbai University
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