SHUBHAM GHAI

Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

• Streamlined communication for improved efficiency by creating a centralized system for tracking client requests.
• Managed incoming calls, providing prompt and accurate information to clients about products and services.
• Trained staff on operating procedures and company services.
• Identified opportunities for upselling or cross-selling, contributing to increased revenue generation.
• Prepared and submitted reports to keep management informed of sales activities and progress.
• Provided comprehensive training to new hires, ensuring consistent quality across the team''s services offerings.

• Fresher
• Championed end-user satisfaction surveys leading to targeted improvements in helpdesk operations.
• Contributed to cost savings by identifying opportunities for process improvements within the IT department.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Delivered end-user training on new technologies, increasing adoption rates among employees.
• Optimized system performance, conducting routine checks and addressing potential issues before escalation.
• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
• Installed and configured operating systems and applications.
• Installed, configured and maintained computer systems and network connections.