Zachary Young
Melfort,AB
Summary
Results-oriented IT professional with expertise in cloud administration and customer support. Demonstrated success in resolving complex technical issues and improving user satisfaction. Proficient in utilizing various tools and communicating technical concepts clearly to diverse audiences. Dedicated to providing organized and efficient solutions.
Overview
5
5
years of professional experience
Work History
Store Associate
Sauder's Home Hardware
Melfort, Saskatchewan
09.2024 - Current
- Organized store displays to ensure maximum visibility of products.
- Identified problems or discrepancies in inventory levels and notified supervisor accordingly.
- Reconciled daily sales transactions against cash registers totals.
- Processed returns and exchanges according to company policy.
Junior Cloud Administrator
Suncor Energy
Calgary, Alberta
10.2022 - 12.2023
- Configured and maintained virtual machines in the cloud environment.
- Utilized ticketing tools such as ServiceNow or JIRA for tracking progress on open tickets.
- Deployed new workstations by imaging them with the latest version of Windows OS.
- Tested firmware compatibility across different platforms like Windows OS, Linux OS, Mac OS X.
- Implemented a variety of Office Suite apps, including Teams, SharePoint, Edge, Defender, and OneDrive.
- Worked to configure and implement networked printers.
- Worked with Tanium for endpoint management.
Data Validator
Ontopical
Calgary, Alberta
03.2022 - 05.2022
- Resolved customer complaints regarding data inaccuracies or discrepancies.
- Generated reports summarizing validation activities for management review.
- Utilized tools to scrape data off of different municipal websites.
IT Intern
Lethbridge College
Lethbridge, Alberta
01.2020 - 03.2020
- I created a report on the current physical infrastructure of the college.
- Wrote technical documentation for end users.
- Assisted other students on College made apps and websites on both mobile (Android & IOS) and PC (Windows, and MacOS)
Education
Introduction To Data Analytics
SAIT - Southern Alberta Institute of Technology
Lethbridge, AB09-2024
Associate of Science - Information Technology
Lethbridge College
Lethbridge, AB09-2020
Skills
- Customer support - I excel at customer service by actively listening to understand needs, providing clear and empathetic responses, and resolving issues efficiently to ensure satisfaction
- Communication - I am adept at written and verbal communication I am efficient at communicating technical concepts to non-technical clients
- Problem solving - Able to break down problems into smaller, manageable components, can identify root causes of issues, and can apply multiple solutions to an issue
- Organized - can handle multiple workloads and ensure documentation is held up to standard
- Technical - adept in many technologies and am able to apply those to solutions for clients
Affiliations
- Church
- Swimming
- Family
Timeline
Store Associate
Sauder's Home Hardware
09.2024 - Current
Junior Cloud Administrator
Suncor Energy
10.2022 - 12.2023
Data Validator
Ontopical
03.2022 - 05.2022
IT Intern
Lethbridge College
01.2020 - 03.2020
Introduction To Data Analytics
SAIT - Southern Alberta Institute of Technology
Associate of Science - Information Technology
Lethbridge College
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