Shubham Bhatia
LAKE LOUISE,Alberta
Summary
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members. Friendly guest service professional offering [Number] years of superior service in hospitality industry. Strong hospitality knowledge and drive for cultivating guest loyalty. Proven success in [Type] roles with training in [Software].
Overview
5
5
years of professional experience
Work History
Guests Service Agent
Baker Creek
06.2022 - Current
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Maximized revenue by upselling room upgrades and additional services.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Streamlined check-in processes for increased efficiency and reduced wait times.
- Greeted guests upon arrival and offered assistance.
Customer Service Representative
7-eleven
03.2020 - 03.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Warehouse Worker
MaxSys Staffing & Consulting
12.2018 - 03.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Performed general housekeeping and cleaning tasks.
Education
High School Diploma -
Hanson College
Vancouver, BC04.2023
Skills
- Guest communication
- Listening Skills
- Writing and verbal communication
- Check-in and Check-out Procedures
- Guest Services
- Patience and composure
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Guests Service Agent
Baker Creek
06.2022 - Current
Customer Service Representative
7-eleven
03.2020 - 03.2022
Warehouse Worker
MaxSys Staffing & Consulting
12.2018 - 03.2020
High School Diploma -
Hanson College
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