Nina Avanesova
Northridge,CA
Summary
- Customer-oriented team member with strong background in customer relations and administrative support
- Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner
- Committed to leaving great, lasting impression.
- Can Work with special wishes and offers, write letters, reports and business planning
- Have good communication skills
- Know Ms Word, MS Excel, Outlook, Opera, HotSos, Amadeus
- Client Database management
Overview
14
14
years of professional experience
Work History
Guest Service Agent/Hotel Front Desk Agent
Pacific Islands Club Guam Hotel
02.2019 - 02.2024
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Maximized revenue by upselling room upgrades and additional services.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Greeted guests upon arrival and offered assistance.
Executive Director
LLC Beshtau
04.2016 - 04.2018
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Negotiated contracts with vendors, securing favorable terms while adhering to budgetary constraints.
Office Manager
LLC Beshtau
09.2014 - 09.2016
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
Senior Teacher
The Ugra-State University
09.2009 - 06.2014
- Assisted with curriculum planning and materials selection.
- Attended professional development workshops and conferences to stay current with educational trends and best practices.
- Mentored junior teachers to improve teaching, classroom management and disciplinary strategies.
- Consistently provided timely feedback on student progress through assessments, conferences, and written evaluations.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
Education
Bachelor of Science - Law
Ural Institute of Commerce And Law
Russia, OH Yekaterinburg05.2015
Master of Science - Linguistic And Psycology
Pyatigorsk State Lingvistic University
Russia, OH Pyatigorsk06.2002
GED -
Secondary School
Russia, OH Kizlyar06.1996
Skills
- Guest communication
- Listening Skills
- Writing and verbal communication
- Check-in and Check-out Procedures
- Guest inquiry and complaint resolution
- Proficient in Microsoft Word/Excel/Outlook, Opera, HotSos, Amadeus
- Guest Services
- Data entry proficiency
- Administrative Skills
- Hospitality services
Timeline
Guest Service Agent/Hotel Front Desk Agent
Pacific Islands Club Guam Hotel
02.2019 - 02.2024
Executive Director
LLC Beshtau
04.2016 - 04.2018
Office Manager
LLC Beshtau
09.2014 - 09.2016
Senior Teacher
The Ugra-State University
09.2009 - 06.2014
Bachelor of Science - Law
Ural Institute of Commerce And Law
Master of Science - Linguistic And Psycology
Pyatigorsk State Lingvistic University
GED -
Secondary School
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