Shubh Merja
Summary
Enthusiastic IT enthusiast here, on the lookout for an internship as a Network Administrator! I bring a mix of solid academics and hands-on experience to the table, loaded with knowledge about network infrastructure, security, and protocols. I'm your go-to person for configuring routers and switches, and I get a kick out of making sure everything is secure.Right now, I'm on the path to getting my Cisco Certified Network Associate (CCNA) badge to add that extra oomph to my skills. Ready to dive into a real-world setting, learn, and make a meaningful impact!
Overview
1
1
year of professional experience
Work History
Customer Service Representative
The Home Depot Inc
09.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Also Helping in all the logistical aspect as I have experience driving different store equipments such as a forklift.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from customer regarding the experiences.
Customer Service Representative
Lowes Home Improvment
11.2022 - 09.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Advanced Diploma - Computer Systems Technology
Centennial College of Applied Arts And Technology
Scarborough, ON04.2025
High School Diploma -
Reliance Foundation School
Surat,Gujarat,India05.2021
Skills
- Information Security
- Call Management
- Scheduling
- Consultative Sales
- Virtualization Technologies such as working with VMware software suite
- Wireless Networking using Aruba and Ubiquity Equipment
- Hardware Installation
- Active Directory (Windows server 2019)
- Linux Administration and scripting ( Ubuntu and kali linux)
- Open source platforms such as raspberry pi
- Python coding and scripting
- Experience with Cisco router and switches
Websites
Accomplishments
Basket ball Player For School Team.
A Big Linux enthusiast and Love contributing to open source community. Go FLOSS
Timeline
Customer Service Representative
The Home Depot Inc
09.2023 - Current
Customer Service Representative
Lowes Home Improvment
11.2022 - 09.2023
Advanced Diploma - Computer Systems Technology
Centennial College of Applied Arts And Technology
High School Diploma -
Reliance Foundation School
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