Shruti Vashisht
Brampton,Canada
Summary
Dedicated and results-driven professional with expertise in team leadership, customer service, office administration, and technical support. Adept at managing administrative systems, optimizing workflows, and maintaining high levels of operational efficiency. Possesses a strong foundation in cybersecurity and IT support, with a commitment to compliance, training, and excellence in client satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervisor
Paragon Security
Toronto, Ontario
12.2021 - Current
- Led and coached a team of 15+ security officers, maintaining 98% client satisfaction and full policy compliance.
- Prepared and submitted 30+ shift reports monthly, while managing rotating schedules for a 24/7 operation.
- Trained 25+ new hires annually on safety procedures, customer service, and accurate report writing.
- Boosted team productivity by 30% by introducing digital reporting tools and setting clear performance metrics.
- Performed monthly audits across all shifts, achieving 100% compliance with internal security standards.
- Worked with site managers to add 10+ new safety rules, cutting incidents by 40%.
- Solved over 200 customer issues yearly with polite, quick responses.
Office Administrator
Randstad
Toronto, Ontario
05.2021 - 11.2021
- Managed scheduling for 12 staff, coordinating over 150 appointments monthly with minimal conflicts.
- Handled 50+ customer inquiries weekly via email, phone, and in person, resolving 95% within 24 hours.
- Streamlined document control, reducing data entry errors by 30% and improving retrieval time.
- Maintained a filing system of 5,000+ documents, ensuring 100% audit compliance and accessibility.
- Assisted payroll processing for 75 employees, achieving zero missed deadlines over 12 months.
- Tracked 200+ monthly correspondence items, maintaining a 99% follow-up and response rate.
- Coordinated logistics for 20+ meetings monthly, including agendas, travel, and catering arrangements.
- Reduced office supply costs by 15% annually through improved inventory tracking and vendor negotiation.
- Managed front-desk operations for 80–100 daily visitors, handling confidential information with discretion.
Customer Service Representative
Airtel
Chandigarh, India
07.2020 - 03.2021
- Provided frontline support for 80+ network and service issues weekly, resolving most within 15 minutes.
- Handled 100+ customer calls and chats per day, resolving 90% of issues on the first contact.
- Explained mobile and internet plans, billing, and subscriptions to over 1,000 customers monthly.
- Maintained accurate records for 5,000+ customer accounts and flagged recurring issues to the tech team.
- Helped reduce complaint escalations by 30% through calm, empathetic service.
- Improved customer satisfaction scores by 20% by delivering fast, clear, and friendly support.
- Identified and reported 50+ recurring service bugs, helping reduce future customer issues.
- Trained 10+ new team members on systems, plans, and service standards.
- Managed billing questions and subscription changes for 500+ accounts monthly.
IT Assistant
Bharat Heavy Electricals Ltd.
Chandigarh, India
06.2019 - 06.2020
- Provided technical support for 100+ users weekly, resolving 90% of issues within the first hour.
- Installed and configured 200+ devices, including PCs, printers, and mobile devices, across departments.
- Responded to 50+ daily help desk tickets, maintaining a 95% on-time resolution rate.
- Maintained and updated software on 300+ systems, reducing security risks by 40%.
- Assisted with network maintenance across 5 office locations, improving uptime to 99.9%.
- Trained 20+ staff on basic IT troubleshooting, saving 10+ hours of IT team time monthly.
- Set up and monitored data backups for 500+ GB of critical information, ensuring 100% data recovery success.
- Documented 100+ technical issues and solutions to improve the internal knowledge base.
- Replaced or upgraded hardware for 150+ users, increasing system performance by 35%.
- Supported virtual meetings and events for up to 200 participants, ensuring smooth operations and minimal downtime.
- Optimized hardware performance through regular maintenance checks and upgrades when necessary.
Education
Post Graduate Diploma - Cybersecurity & Computer Forensics
Lambton College
Mississauga, ON12.2022
Bachelor of Computer Applications (BCA) -
Panjab University
Chandigarh, India09.2020
Skills
- Team Leadership
- Office Administration
- Customer Service
- Technical Support
- Cybersecurity Awareness
- CRM & Data Management
- Email & Document Management
- Conflict Resolution
- Training & Onboarding
- Compliance & Risk Management
- MS Office Suite
- Network & System Support
- Data Entry (80 wpm)
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- CyberArk Trustee Certified
- Fortinet NSE Level 1 & 2 – Certified Associate
- Ontario Certified Security Guard License
- First Aid & CPR Level B and C
- WHMIS & GHS | Health & Safety Awareness – Ontario
- Valid G Driver’s License
Timeline
Supervisor
Paragon Security
12.2021 - Current
Office Administrator
Randstad
05.2021 - 11.2021
Customer Service Representative
Airtel
07.2020 - 03.2021
IT Assistant
Bharat Heavy Electricals Ltd.
06.2019 - 06.2020
Post Graduate Diploma - Cybersecurity & Computer Forensics
Lambton College
Bachelor of Computer Applications (BCA) -
Panjab University
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