SHRUTI SHAH
Ottawa,ON
Summary
A committed and hardworking person with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
No Frills
02.2024 - 12.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
A & W
07.2023 - 01.2024
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Made food according to standard recipes with requested changes for customer satisfaction.
Customer Service Representative
Surat Peoples Co Op Bank
03.2022 - 02.2023
- Prepared, sorted and distributed reports to appropriate branches.
- Maintained accurate records of customer transactions in line with bank procedures.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Education
Financial Planning And Services - Business
Conestoga College
12-2024
Global Bussiness Management - Bussiness
Conestoga College
12-2023
Bachelor of Commerce - Bussiness
Veer Narmad South Gujarat University
12.2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Computer proficiency
- POS handling
Certification
Certified microsoft office (CMO)
Food handler
Timeline
Customer Service Representative
No Frills
02.2024 - 12.2024
Cashier
A & W
07.2023 - 01.2024
Customer Service Representative
Surat Peoples Co Op Bank
03.2022 - 02.2023
Global Bussiness Management - Bussiness
Conestoga College
Bachelor of Commerce - Bussiness
Veer Narmad South Gujarat University
Certified microsoft office (CMO)
Food handler
Financial Planning And Services - Business
Conestoga College
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